**Experienced Customer Service Representative – Call Center Operations for Utilities Client**

At blithequark, we're dedicated to delivering exceptional customer experiences that drive satisfaction and loyalty. As a veteran-owned Call Center and BPO company, we're passionate about empowering our team members to excel in their roles and make a meaningful impact in the lives of our customers. We're excited to announce a full-time opportunity for a skilled Customer Service Representative to join our team and provide top-notch support to a Utilities client in Arizona. **About blithequark** blithequark is a leading provider of Call Center and BPO services, renowned for our commitment to excellence, innovation, and customer-centricity. Our team of experts is dedicated to delivering tailored solutions that meet the unique needs of our clients, and we're proud to have a track record of performance that speaks for itself. As a veteran-owned company, we're deeply committed to supporting our nation's heroes and creating opportunities for those who have served. **Job Summary** We're seeking an experienced Customer Service Representative to join our team and provide exceptional support to our Utilities client in Arizona. As a key member of our Call Center team, you'll be responsible for handling customer inquiries, resolving issues, and providing timely solutions that exceed customer expectations. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** As a Customer Service Representative at blithequark, you'll be responsible for: * Providing effective and timely solutions to Utility customer inquiries * Handling customer calls and escalating as necessary * Following call handling procedures, including transferring to appropriate departmental queues and maintaining established handling, hold, and make busy times * Completing ongoing training to stay abreast of products, services, and changes * Working effectively as a team member to achieve shared goals and objectives * Organizing and prioritizing daily tasks effectively to meet productivity and quality standards * Following company safety, emergency, and evacuation plans **Essential Qualifications** To be successful in this role, you'll need: * A High School Diploma or equivalent * At least one (1) year of customer service experience in an inbound contact center * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and decision-making skills, with the ability to think critically and creatively * Proficiency in Microsoft Word and Internet, with the ability to learn new software and systems quickly * A typing speed of 30 wpm or higher * The ability to pass a background check **Preferred Qualifications** While not required, we encourage candidates with the following qualifications to apply: * Previous military experience, with a strong understanding of the values and principles that guide our company * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines * A proven track record of delivering exceptional customer service, with a focus on resolving issues and exceeding customer expectations * Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues * Experience working in a team environment, with a strong focus on collaboration and communication **Skills and Competencies** To succeed in this role, you'll need to possess the following skills and competencies: * Customer Focus: Establish and maintain effective relationships with every contact, earning trust and respect through active listening and creative problem-solving. * Drive Call Efficiency: Multi-task while on call, navigating system screens to research, make notes, and communicate with customers in parallel. * Oral and Written Communication: Speak clearly and effectively in English, using a positive tone and inflection to engage customers and colleagues. * Adaptability: Adjust to rapid change, multiple demands, and shifting priorities, bouncing back quickly when faced with constraints, frustrations, or adversity. * Decisions: Use fact-based decision making in the best interest of the company, analyzing success and failure to identify areas for improvement. * Personal Effectiveness: Learn quickly and adapt to new challenges, being honest and forthright at all times and keeping commitments. * Teamwork: Work effectively as a team member, supporting the team leader and contributing to shared goals and objectives. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our team members grow and develop their skills and careers. As a Customer Service Representative, you'll have access to: * Ongoing training and development programs to stay up-to-date on products, services, and changes * Opportunities for career advancement and professional growth * A supportive and collaborative team environment that encourages learning and innovation * A comprehensive benefits package, including health insurance, paid time off, and retirement savings **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home, with the support of our team and the resources you need to succeed. Our company culture is built on the values of: * Customer-centricity: We're committed to delivering exceptional customer experiences that drive satisfaction and loyalty. * Innovation: We're passionate about staying ahead of the curve, embracing new technologies and approaches to drive growth and success. * Collaboration: We believe in the power of teamwork, working together to achieve shared goals and objectives. * Integrity: We're committed to doing the right thing, always, and upholding the highest standards of ethics and professionalism. **Compensation, Perks, and Benefits** As a full-time employee of blithequark, you'll enjoy a comprehensive benefits package, including: * Competitive salary and benefits package * Opportunities for career advancement and professional growth * Comprehensive health insurance, including medical, dental, and vision coverage * Paid time off, including vacation, sick leave, and holidays * Retirement savings plan, including a 401(k) match * Access to ongoing training and development programs * A supportive and collaborative team environment that encourages learning and innovation **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job