Experienced Customer Service Representative – Call Center and Client Support Specialist at blithequark

Introduction to blithequark At blithequark, we are dedicated to providing exceptional customer service experiences that exceed our clients' expectations. As a leader in our industry, we understand the importance of building strong relationships with our clients and providing them with personalized support. Our team is passionate about delivering top-notch service, and we are seeking an experienced Customer Service Representative to join our call center team. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Job Overview The Customer Service Representative will be responsible for providing exceptional customer service to our clients, responding to inquiries, and booking rides in accordance with our demand response programs. This is a fantastic opportunity to join a dynamic team and contribute to the success of our organization. As a key member of our team, you will be expected to work effectively in a fast-paced environment, prioritize tasks, and maintain a high level of productivity. Key Responsibilities Answer phone calls and book rides in accordance with demand response programs, including Medicaid NEMT, 5310 Grant Program, and general public demand response Respond to inquiries from the general public and provide timely and effective solutions to their concerns Support and assist Broker Services department staff as required, including assisting the Broker Services Manager with volunteer driver coordination and scheduling as needed Perform other duties as assigned, including participating in training and development programs to enhance your skills and knowledge Work effectively in a team environment, communicating effectively with a diverse population and remaining calm in stressful situations Maintain confidentiality and adhere to HIPAA requirements, ensuring the security and integrity of client information Qualifications and Requirements To be successful in this role, you will need to possess a combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. A high school diploma or equivalent, along with two years of experience in customer service, is required. Additional experience may be substituted for the required education on a year-for-year basis. Essential Job Skills and Abilities Ability to work in a team and communicate effectively with a diverse population Strong verbal communication skills, with the ability to multi-task and maintain attention to detail Proficiency in Microsoft Office Suite, Google products, and RouteMatch software Ability to remain calm in stressful situations and work effectively in an environment with multiple competing priorities Flexibility and adaptability, with the ability to maintain confidentiality and adhere to HIPAA requirements Work Conditions and Physical Requirements The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. blithequark provides reasonable accommodation to enable individuals with disabilities to perform essential functions. The ability to sit for long periods of time, work at a computer, and answer frequent phone calls is required. Occasional lifting of up to 15 lbs., climbing stairs, and standing may be necessary. You will operate in a professional office environment and routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Career Growth and Development Opportunities At blithequark, we are committed to providing our employees with opportunities for growth and development. We believe that investing in our employees' careers is essential to our success, and we offer a range of training and development programs to help you enhance your skills and knowledge. As a Customer Service Representative, you will have the opportunity to work with a talented team of professionals, develop your customer service skills, and contribute to the success of our organization. Company Culture and Values blithequark is committed to providing a workplace that includes people of diverse backgrounds and fully utilizes their talents to achieve its mission. We believe that an inclusive and diverse workplace culture enhances the performance of our organization and our ability to fulfill our mission. We are an equal employment opportunities (EEO) employer, and we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. Compensation and Benefits blithequark offers a competitive compensation and benefits package, including a range of perks and benefits designed to support your well-being and career growth. We believe that our employees are our most valuable asset, and we are committed to providing a supportive and inclusive work environment that recognizes and rewards your contributions. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will play a critical role in providing exceptional customer service experiences that exceed our clients' expectations. With a range of career growth and development opportunities, a competitive compensation and benefits package, and a supportive and inclusive work environment, this is an opportunity not to be missed. Apply now to take the first step in your career with blithequark. Apply for this job