**Experienced Customer Service Representative | Billing Chat Support Specialist at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join our dynamic team at blithequark as a Billing Chat Support Specialist. As a key member of our Customer Operations business unit, you will play a vital role in nurturing and growing trusting relationships with our customers through our web-based chat platform. **About blithequark** blithequark is a leading provider of innovative solutions and services, empowering individuals and businesses to connect and thrive in an ever-changing world. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a Billing Chat Support Specialist, you will be part of a team that is dedicated to delivering exceptional customer experiences and driving business growth. **What Our Billing Chat Support Specialists Enjoy Most** • Interacting with customers through our cutting-edge web-based chat platform, providing personalized support and solutions to their queries and concerns • Learning about our products and services to provide knowledgeable and informed customer service, empowering customers to make informed decisions • Thoughtfully handling a wide range of customer inquiries, from billing and payment questions to rate and fee inquiries, order processing, account updates, and subscriber complaints • Representing blithequark as the written voice of our organization, upholding our brand values and commitment to customer satisfaction • Taking pride in creating best-in-class customer experiences that exceed expectations and drive loyalty **Our Work Environment** As a Billing Chat Support Specialist, you will be working in a dynamic and energetic team environment, surrounded by like-minded individuals who share your passion for customer service. Our 24/7 call centers are equipped with the latest technology and tools, providing you with the resources and support you need to succeed. You will have the opportunity to work a variety of shifts, including nights, weekends, and holidays, and will be expected to be flexible and adaptable in your schedule. **What You'll Bring to blithequark** **Required Qualifications** • Education: High school diploma or equivalent • Schedule: Ability to work a variety of schedules, including nights, weekends, and holidays • Language: Ability to read, write, speak, and understand English and Spanish **Preferred Qualifications** • Experience: 1+ year previous customer service experience, preferably in a cable or telecommunications call center • Technical Skills: Proficiency in MS Office and personal computer skills • Skills: Communication, dependability, multi-tasking, typing, customer service • Abilities: Problem-solving, critical thinking, attention to detail, resilient **Essential Skills and Competencies** • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues • Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and provide effective solutions • Ability to work in a fast-paced environment, with multiple priorities and deadlines • Proficiency in MS Office and personal computer skills, with the ability to learn and adapt to new technology and systems • Strong typing skills, with the ability to type accurately and efficiently **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. We offer a comprehensive training program, which includes on-the-job training, classroom training, and online learning opportunities. Our goal is to provide our employees with the skills and knowledge they need to succeed in their roles and advance in their careers. **Work Environment and Company Culture Highlights** • Dynamic and energetic team environment, with a focus on collaboration and teamwork • State-of-the-art technology and tools, providing you with the resources and support you need to succeed • Flexible and adaptable work schedule, with opportunities to work a variety of shifts • Comprehensive training program, with on-the-job training, classroom training, and online learning opportunities • Opportunities for career growth and advancement, with a focus on promoting from within **Compensation, Perks, and Benefits** At blithequark, we offer a comprehensive pay and benefits package that rewards our employees for their contributions to our success. Our benefits package includes: • Competitive salary and bonus structure • Comprehensive health insurance, including medical, dental, and vision coverage • 401(k) retirement plan, with company match • Paid time off, including vacation, sick leave, and holidays • Opportunities for professional development and career growth **A Message from blithequark** At blithequark, we are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We believe that our employees are our greatest asset, and we are dedicated to providing them with the resources and support they need to succeed. If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join our team as a Billing Chat Support Specialist. Apply today and take the first step towards a rewarding and challenging career with blithequark. Apply for this job