Experienced Customer Service Representative - Bilingual Spanish Speaker Wanted at blithequark

Join the blithequark Team: Revolutionizing Commercial Laundry and Beyond! At blithequark, we're not just a company; we're a community of innovators and problem solvers dedicated to delivering exceptional service and technology solutions across North America. With a team of 2,500 professionals, we're leading the way in commercial laundry services, consumer services technology, air-vending, and EV solutions. Our commitment to excellence and customer satisfaction has made us a trusted name in the industry. About the Role: Customer Service Representative We're on the lookout for a highly skilled and bilingual Customer Service Representative to join our dynamic team. As a Customer Service Representative at blithequark, you'll be the face of our company, providing top-notch support and service to our valued customers. Your ability to communicate effectively in Spanish will be a significant asset, enabling us to better serve our diverse customer base. Key Responsibilities Provide direct customer support and service to clients contacting our Customer Support Center, ensuring timely and effective resolution of their queries and concerns. Collaborate with internal teams to achieve service level commitments and proactively communicate with customers throughout the process. Build and maintain strong internal and external relationships through exceptional problem-solving skills and consistent follow-through. Effectively communicate with other departments and customers to resolve problems and educate customers on our products and services. Model exemplary customer service behaviors, ensuring all interactions with customers are professional, courteous, and customer-centric. Meet performance targets and Customer Service team goals, contributing to the overall success of the department. Participate in proactive customer calls to review service performance, develop service resolution plans, and identify potential opportunities. Research and resolve billing problems, providing support and training as needed to ensure customer satisfaction. Ensure compliance with Federal, State, and Local laws, as well as company policies and procedures. Maintain data integrity and assist in conversions as necessary, working closely with internal teams. What We're Looking For Essential Qualifications High School Diploma or equivalent; or 1-3 years related experience and/or training; or equivalent combination of education and experience. Bilingual ability to read, write, and speak in Spanish is highly desirable. Excellent communication and problem-solving skills. Customer-centric approach with a strong ability to work in a fast-paced environment. Preferred Qualifications Associate's degree or higher. Previous experience in customer service or a related field. Strong analytical and problem-solving skills. Skills and Competencies To succeed in this role, you'll need to possess a unique blend of skills and competencies, including: Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Customer service skills with a focus on resolution and satisfaction. Ability to work in a team environment and build strong relationships. Adaptability and flexibility in a dynamic work environment. Proficiency in Spanish is a significant plus. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to the growth and development of our employees. As a Customer Service Representative, you'll have access to: Ongoing training and development programs to enhance your skills and knowledge. Opportunities for career advancement within the company. A supportive and collaborative work environment that encourages learning and innovation. Work Environment and Company Culture blithequark is a company that values its employees and strives to create a positive and inclusive work environment. Our culture is built on: A commitment to work-life balance, ensuring you have time to enjoy what matters. A culture of appreciation and rewards for hard work and accountability. A supportive team that is dedicated to your success and well-being. Compensation, Perks, and Benefits We offer a comprehensive benefits package that includes: 75% Employer Contribution to Medical, Dental, and Vision insurance. Health Savings Account with Employer Contribution. Company Paid Life, Short-term, and Long-term Disability Insurance. 401k with generous Company Match. Paid Time Off (PTO) & Holiday Pay. Flexible Spending & Health Savings Account. Employee Discounts on Travel, Theme Parks, Home & Auto Insurance, and more! Education Reimbursement Program. Paid Employee Referral program. Join Our Team! If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we want to hear from you! At blithequark, we're committed to creating a diverse and inclusive workplace. We welcome applications from qualified candidates who share our passion for delivering exceptional customer service and driving innovation. Apply now to become a part of our dynamic team and start your journey towards a fulfilling career at blithequark! Apply for this job