**Experienced Customer Service Representative - Behavioral Health (Monday-Friday 10:45am -7:15pm EST)**

At blithequark, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day. **Join Our Team at blithequark** We're seeking an experienced Customer Service Representative to join our Behavioral Health team. As a key member of our team, you will provide advocate care to assist members with a clear path to care, claims understanding, and resolution. You will educate members with online resources, guide them through their member plan of benefits, Aetna policy, and procedures, and have knowledge of resources to comply with any regulatory guidelines. **About the Role** Schedule: Monday-Friday 10:45am -7:15pm EST. Schedules subject to change at any time with advanced notice due to business need. Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment. Training Requirements: First six weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST. **Key Responsibilities** - Creates an empathetic connection with our members by understanding and engaging the member to the fullest to champion for our members' best health. - Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member. - Anticipates customer needs by answering unasked questions. - Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. - Performs financial data maintenance as necessary. - Explains member's rights and responsibilities in accordance with contract. **Workspace Requirements** - Must have a quiet/secure workspace in your home. - Recommended Technical requirements when obtaining your own residential internet service: - Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast). - Select a minimum of 25mbps/3mbps. - A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation. - Consider the internet usage of others in the household during your scheduled working hours. **Required Qualifications** - 1+ years of experience in a call center environment. - Experience using Microsoft Office products’ specifically Excel, Outlook, and Word. - High School Diploma or GED. **Preferred Qualifications** - Previous Behavioral Health, Medical, or Insurance background. - Experience working from home in a remote role. **Anticipated Weekly Hours** - 40 hours per week. **Time Type** - Full-time. **Pay Range** - The typical pay range for this role is: $17.00 - $34.15. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. **Benefits and Perks** At blithequark, we take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options. - A 401(k) plan (including matching company contributions). - An employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility. **Why Join blithequark?** Our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong. We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone can thrive. **How to Apply** If you're passionate about transforming health care and want to join a team that's dedicated to making a difference, apply now to become a Customer Service Representative - Behavioral Health at blithequark. Apply for this job