**Experienced Customer Service Representative – B2B Client Management and Sales**

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a dynamic and customer-centric organization, we're seeking a highly skilled and results-driven Customer Service Representative to join our growing teams across the country. This is an exceptional opportunity for a motivated and ambitious individual to work with and manage the day-to-day relationships with our customers, driving business growth and delivering exceptional customer experiences. **About arenaflex** arenaflex is a leading provider of innovative solutions and services to businesses across various industries. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the industry. With a strong focus on teamwork, innovation, and continuous learning, we're creating a work environment that fosters growth, creativity, and success. **Job Responsibilities** As an Experienced Customer Service Representative at arenaflex, you'll be responsible for delivering prompt and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications. Your key responsibilities will include: * Providing consultative customer service, helping to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance * Proactively managing the full-life cycle of the order process and driving cross-selling opportunities to promote additional offerings to meet our customer needs * Project managing, organizing, and prioritizing high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers * Managing your own customers and customer escalations and working across Customer Service functions to complete or resolve customer requests * Developing and maintaining positive working relationships with customers and other key partners * Striving to become a subject matter expert of the department, company, and industry and maintaining an aptitude for learning **Essential Qualifications** To succeed in this role, you'll need: * A Bachelor's degree from an accredited college/university or equivalent B2B client service experience * Strong organizational, time management, and multi-tasking skills * Ability to absorb product knowledge quickly and process information to apply to customer needs * Ability to make sound business decisions and exercise discretion and judgment * Ability to appropriately balance the quantity and quality of work * Experience generating add-on sales revenue preferred * Strong analytical and problem-solving skills * Proficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook **Preferred Qualifications** While not essential, we're looking for candidates with: * Minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail, and/or legal industry * Experience working with SalesForce and other internal systems * Strong knowledge of the banking, insurance, hospitality, retail, and/or legal industry * Experience generating add-on sales revenue **Skills and Competencies** To excel in this role, you'll need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong organizational and time management skills * Ability to learn and adapt quickly to new products, services, and processes * Strong customer service skills, with a focus on delivering exceptional customer experiences **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A collaborative and supportive work environment that encourages learning and innovation * Access to industry-leading tools and technologies to help you succeed **Work Environment and Company Culture** Our work environment is designed to foster creativity, collaboration, and innovation. As a Customer Service Representative at arenaflex, you'll be part of a dynamic and customer-centric team that's passionate about delivering exceptional customer experiences. Our company culture is built on: * A commitment to excellence and customer satisfaction * A focus on teamwork, innovation, and continuous learning * A supportive and inclusive work environment that encourages growth and development * A culture of transparency, accountability, and open communication **Compensation, Perks, and Benefits** As a valued member of our team, you'll enjoy: * Competitive hourly rate (depending on experience) * 401(k) plan * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance **How to Apply** If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job