**Experienced Customer Service Representative – Aviation Industry**

At arenaflex, we're on a mission to revolutionize the aviation industry with exceptional customer service, cutting-edge technology, and a commitment to safety. As a leading provider of ground services and hospitality, we're looking for talented individuals to join our team as Customer Service Representatives. If you're a detail-oriented problem solver with a passion for delivering outstanding customer experiences, we want to hear from you! **About arenaflex** arenaflex is a dynamic and innovative company operating in over 50 cities across North America. With a rich history spanning 45 years, we've built a strong reputation for providing high-quality services to nearly 200 airline customers every day. Our team of over 3,000 dedicated professionals is committed to excellence, and we're proud to be a trusted partner in the aviation industry. **Job Summary** As a Customer Service Representative at arenaflex, you'll be the face of our company, providing exceptional service to our passengers and airline partners. You'll be responsible for checking in passengers and their luggage, handling customer concerns, and providing accurate information about flight schedules, fares, and other travel-related queries. If you're a team player with excellent communication skills, a passion for problem-solving, and a commitment to safety, we want you to join our team! **Key Responsibilities** * Check in passengers and their luggage at the ticket counter and gates * Patiently handle customer concerns and complaints regarding ticketing and baggage handling * Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise * Make announcements at the gate or over the general PA system regarding flight activity * Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors * Collaborate with team members to ensure seamless operations and exceptional customer service * Stay up-to-date with airline policies, procedures, and regulations to provide accurate information to passengers **Essential Qualifications** * Strong communication skills to interact professionally with passengers, team members, and station leadership * Proficient computer skills, including experience with airline systems and software * High school diploma, GED, or work experience equivalent * Valid driver's license with a clean driving record (required for some airports) * Ability to pass a drug screen and obtain airport security clearance, including an extensive 10-year employment, criminal record, and residence background check * Availability to work various shifts, including nights, weekends, and holidays **Preferred Qualifications** * Previous experience in the aviation industry or customer service role * Knowledge of airline policies, procedures, and regulations * Experience with conflict resolution and customer complaint handling * Ability to lift up to 70 pounds (32 kg) on a regular basis * Ability to stand, lift, bend, push, and pull on a frequent basis and for extended periods **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced environment with multiple priorities * Proficiency in airline systems and software * Knowledge of airline policies, procedures, and regulations * Ability to work independently and as part of a team * Commitment to safety and adherence to company policies and procedures **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals. Our employees enjoy a dynamic and supportive work environment, with opportunities to learn from experienced professionals and contribute to the success of our company. **Work Environment and Company Culture** arenaflex is a diverse and inclusive company that values its employees and their contributions. We're committed to creating a positive and supportive work environment that encourages collaboration, innovation, and growth. Our employees enjoy a range of benefits, including competitive compensation, comprehensive benefits, and opportunities for professional development. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Comprehensive benefits, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career advancement and professional development * Recognition and rewards for outstanding performance **Conclusion** If you're a customer-focused individual with a passion for delivering exceptional service, we want to hear from you! As a Customer Service Representative at arenaflex, you'll have the opportunity to work in a dynamic and innovative company, providing outstanding service to our passengers and airline partners. Apply now to join our team and take your career to new heights! Apply Now! For more information about arenaflex and our job opportunities, please visit our website at [arenaflex website URL]. Apply for this job