**Experienced Customer Service Representative – Aviation Ground Services**

Join arenaflex, a leading aviation services company operating in over 50 cities across North America, as a Customer Service Representative in our Passenger Service team. With a rich history spanning 45 years, arenaflex has established itself as a trusted partner in ground services and hospitality, serving nearly 200 airline customers every day. Our commitment to delivering exceptional quality service and maintaining an outstanding safety record has earned us a strong reputation in the industry. As a Customer Service Representative at arenaflex, you will be the face of our company, providing top-notch service to our passengers and ensuring seamless flight operations. If you're a detail-oriented problem solver with excellent communication skills, we want to hear from you! **Key Responsibilities:** * Check in passengers and their luggage at the ticket counter and gates, ensuring a smooth and efficient boarding process. * Patiently handle customer concerns and complaints regarding ticketing and baggage handling, providing empathetic and effective solutions. * Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, showcasing your expertise and product knowledge. * Make announcements at the gate or over the general PA system regarding flight activity, keeping passengers informed and up-to-date. * Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors, ensuring seamless communication and coordination. **Essential Qualifications:** * Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership. * Possess proficient computer skills, with the ability to navigate our systems and software efficiently. * Be at least 18 years of age and possess a High school diploma, GED, or work experience equivalent. * Possess a valid driver's license with a clean driving record (only required for some airports). * Be able to pass a drug screen and obtain airport security clearance, which includes an extensive 10-year employment, criminal record, and residence background check. **Preferred Qualifications:** * Previous experience in customer service, preferably in the aviation industry. * Familiarity with airport operations and procedures. * Ability to work in a fast-paced environment with multiple priorities and deadlines. * Strong problem-solving skills and ability to think critically. * Excellent communication and interpersonal skills. **Skills and Competencies:** * Strong customer service skills, with the ability to handle difficult situations and complaints. * Excellent communication and interpersonal skills, with the ability to interact with passengers, team members, and station leadership. * Proficient computer skills, with the ability to navigate our systems and software efficiently. * Ability to work in a fast-paced environment with multiple priorities and deadlines. * Strong problem-solving skills and ability to think critically. **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role. * Opportunities for career growth and advancement, with a clear path for professional development. * Collaborative and supportive work environment, with a focus on teamwork and employee engagement. * Competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. **Work Environment and Company Culture:** * arenaflex is a dynamic and fast-paced work environment, with a focus on teamwork and employee engagement. * Our company culture values diversity, inclusion, and respect, with a commitment to creating an inclusive environment for all employees. * We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * arenaflex is an equal opportunity employer, committed to creating an inclusive environment for all employees. **Compensation, Perks, and Benefits:** * Competitive compensation package, including base salary and performance-based bonuses. * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * Opportunities for career growth and advancement, with a clear path for professional development. * Collaborative and supportive work environment, with a focus on teamwork and employee engagement. **Conclusion:** If you're a customer service professional with a passion for delivering exceptional service, we want to hear from you! Join arenaflex as a Customer Service Representative and be part of a dynamic and fast-paced team that values teamwork, employee engagement, and customer satisfaction. Apply now and take the first step towards a rewarding career in the aviation industry! Apply Job! Apply for this job