**Experienced Customer Service Representative - Alerts/Panics: Delivering Exceptional Patient and Client Experiences in a Dynamic Healthcare Environment**

At blithequark, we are passionate about empowering individuals to live happy and healthy lives by providing vital information that helps our clients and patients understand their health. As a leading healthcare organization, we are committed to delivering exceptional patient and client experiences through our dedicated team of professionals. If you are a customer service enthusiast with a drive for service and a passion for helping people, then blithequark could be the perfect next career step for you! **Job Summary:** We are seeking an experienced Customer Service Representative - Alerts/Panics to join our dynamic team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound and outbound calls, emails, and online interactions. You will serve as a liaison between blithequark, our customers, and patients, resolving routine customer requests, providing education and information, and qualifying new customers. If you have a strong customer service orientation, excellent communication skills, and a passion for delivering exceptional patient and client experiences, we encourage you to apply for this exciting opportunity. **Responsibilities:** * Act as a liaison between blithequark, the customer base, and patients, providing exceptional customer experiences through inbound and outbound calls, emails, and online interactions. * Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet, ensuring timely and accurate resolution. * Speak with customers in a courteous, friendly, and professional manner using protocol procedures, inquiring, clarifying, and confirming customer requirements and understanding of the solution. * Provide additional customer education and information as needed, ensuring customers have a clear understanding of our products and services. * Qualify and establish inbound new customers requesting blithequark's products and services, ensuring seamless onboarding and integration. * Work in multiple databases to research complex issues and questions, providing accurate and timely information to customers. * Notify clients of test results in a timely and accurate manner, ensuring compliance with regulatory requirements. * Review test forms for accuracy and report any discrepancies, maintaining high standards of quality and attention to detail. * Participate in activities designed to improve customer satisfaction and business performance, contributing to the growth and success of blithequark. * Perform administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance. **Schedule:** * Monday - Friday (9:00 am – 5:30 pm) EST and alternating Saturdays, providing flexibility and work-life balance. * May require occasional overtime or extended hours to meet business needs. **Education and Qualifications:** * Requires a High School Diploma or equivalent. * Associate's or Bachelor's degree preferred. * Previous experience in a customer service role, with a strong track record of delivering exceptional customer experiences. * Experience working in a contact center/call center environment is preferred. * Prior healthcare industry experience, such as a physician's office or a hospital, is highly desirable. * Knowledge of Microsoft Office suite is required. * Experience with Salesforce.com and/or Laboratory Information Systems is preferred. * Strong verbal and written communication skills and excellent ability to listen and respond. * Must be courteous with a strong customer service orientation. * Excellent multitasking abilities required. * Strong flexibility and the ability to manage and adapt to changing priorities quickly. * Bilingual in English and Spanish highly desirable. **Benefits:** * Comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(K), ESPP, paid time off (PTO), flexible time off (FTO), commissions, and company bonus where applicable. * Opportunities for growth, continual development, professional challenge, and the chance to make a real difference in the lives of our customers and patients. * Collaborative and dynamic work environment, with a focus on teamwork, innovation, and excellence. * Recognition and rewards for outstanding performance and contributions to the success of blithequark. **Equal Opportunity Employer:** Blithequark is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. We encourage all to apply and are committed to creating a workplace that is inclusive and respectful of all individuals. **How to Apply:** If you are a customer service enthusiast with a passion for delivering exceptional patient and client experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, benefits, and career growth opportunities. Apply today and join our dynamic team of professionals who are dedicated to making a difference in the lives of our customers and patients. Apply Job! Apply for this job