Experienced Customer Service Representative – Airport Ticket and Gate Agent for Exceptional Travel Experiences

Introduction to blithequark At blithequark, connection is at the heart of everything we do, guiding our every action to welcome and care for all our customers during their travels with us. We strive to deliver an elevated experience, ensuring cargo is transported on time, every time, safely. As a key player in the aviation industry, blithequark is committed to making air travel as smooth and enjoyable as possible for our customers. Our mission is built on a foundation of care, integrity, resilience, and servant leadership, values that we live by every day. Job Overview and Key Responsibilities As a Ticket/Gate Agent at blithequark, you will be the first point of contact for our customers, greeting them, guiding them to where they need to go, and assisting them with their ticketing and baggage check-in process. This entry-level position is an excellent opportunity to launch your career in the aviation industry, with our leaders providing mentorship to help you advance. Your responsibilities will include: Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation. Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds. Operating loading bridges and opening, closing, and securing aircraft doors. Escorting unaccompanied minors and disabled passengers throughout the airport. Scheduling is based on operational needs, with shifts ranging from early morning to overnight. You will work between 20 and 40 hours per week, depending on your seniority. Each station is different, based on its individual flight schedule. Essential Qualifications To succeed in this role, you will need to: Prioritize the safety and security of yourself, others, and personal data. Embrace diverse people, thinking, and styles. Hold a high school diploma, GED, or high school equivalency. Be at least 18 years old and have authorization to work in the United States. Be proficient in English, with strong verbal and written communication skills using appropriate grammar, tone, and pronunciation. Possess basic digital literacy. Pass a physical ability test (PAT) and a Customer Service Assessment. Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal. Preferred Qualifications While there are no specific preferred qualifications for this role, any relevant experience or skills that demonstrate your ability to provide exceptional customer service and work effectively in a fast-paced airport environment will be an asset. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees achieve their long-term career goals. We offer career development programs, recognition rewards, and opportunities to engage in community service and innovative projects. Our goal is to support your growth and success, both personally and professionally. Work Environment and Company Culture Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. At blithequark, our people are our success. We offer a dynamic and supportive work environment, with a focus on inclusion, diversity, and employee well-being. Our Business Resource Groups connect employees with common interests, promoting inclusion and providing perspective and help implementing strategies. Compensation, Perks, and Benefits We offer a competitive salary, industry-leading profit-sharing program, and performance incentives. Our benefits package includes: 401(k) with generous company contributions up to 9%. New hires are eligible for up to 2 weeks of vacation, earned for use in the following vacation year. Up to 56 hours of paid personal time within a 12-month period. 10 paid holidays per calendar year. Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits. Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. Holistic Wellbeing programs to support physical, emotional, social, and financial health. Domestic and International space-available flight privileges for employees and eligible family members. Access to over 500 discounts, specialty savings, and voluntary benefits through blithequark perks. Conclusion If you are passionate about delivering exceptional customer service and are looking for a career opportunity in the aviation industry, we encourage you to apply for the Ticket/Gate Agent role at blithequark. As a valued member of our team, you will have the opportunity to make a real difference in the lives of our customers, while also growing and developing your skills and career. Don't miss out on this exciting opportunity to join our team and be part of a company that is dedicated to making air travel a positive and enjoyable experience for all. Apply for this job