**Experienced Customer Service Representative – Airport Operations and Customer Experience**

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our passengers' expectations. As a key member of our airport operations team, you'll play a vital role in ensuring that every customer interaction is smooth, enjoyable, and memorable. If you're passionate about delivering top-notch customer service, have a strong work ethic, and are eager to learn and grow, we invite you to join our team as an Experienced Customer Service Representative – Airport Operations and Customer Experience. **About arenaflex** arenaflex is a world-renowned leader in the airline industry, committed to providing safe, reliable, and efficient air travel experiences to millions of passengers worldwide. Our mission is to keep climbing, and we're looking for talented individuals like you to join our team and help us achieve our goals. With a strong focus on customer satisfaction, innovation, and employee development, we offer a dynamic and supportive work environment that fosters growth, learning, and success. **Key Responsibilities** As an Experienced Customer Service Representative – Airport Operations and Customer Experience, you'll be responsible for: * Greeting customers, guiding them to their destinations, and assisting them with ticketing and baggage check-in processes * Ensuring a smooth and efficient boarding process, including making gate announcements and verifying customer travel documentation * Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds * Operating loading bridges and opening, closing, and securing aircraft doors * Escorting unaccompanied minors and disabled passengers throughout the airport * Collaborating with colleagues to ensure seamless customer experiences and resolving any issues that may arise **Scheduling and Work Environment** Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is unique, with its individual flight schedule, and you'll work between 20 and 40 hours per week based on your seniority. Our airport operations team is dedicated to providing a safe and supportive work environment, with a focus on customer satisfaction and employee well-being. **Benefits and Perks** At arenaflex, we're committed to sharing success with our employees. Our comprehensive benefits package includes: * Competitive salary, industry-leading profit-sharing program, and performance incentives * 401(k) with generous company contributions up to 9% * Paid time off, including vacation, holidays, paid personal time, maternity and parental leave * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits * Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health * Domestic and International space-available flight privileges for employees and eligible family members * Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint * Recognition rewards and awards through the platform Unstoppable Together * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare **What You Need to Succeed** To be successful in this role, you'll need: * Consistently prioritize safety and security of self, others, and personal data * Embrace diverse people, thinking, and styles * Possess a high school diploma, GED, or high school equivalency * Be at least 18 years of age and have authorization to work in the United States * Proficiency in English * Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation * Possess basic digital literacy * Pass a physical ability test (PAT) – you can prepare for the PAT by watching this video * Pass a Customer Service Assessment **What Will Give You a Competitive Edge** While not required, having the following qualifications will give you a competitive edge: * Previous customer service experience, preferably in a fast-paced environment * Knowledge of airline operations and customer service procedures * Ability to work in a team environment and collaborate with colleagues to achieve common goals * Strong problem-solving and conflict resolution skills * Ability to adapt to changing situations and priorities **How to Apply** If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic and supportive team, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job