**Experienced Customer Service Representative – After Hours Support for Elderly Home Based Care Services (REMOTE - US Hours)**

Are you a compassionate and confident customer service professional with a passion for delivering exceptional support to clients in need? Do you thrive in a dynamic and flexible work environment, where you can make a real difference in people's lives? If so, we invite you to join blithequark's after hours team as a Customer Service Representative, providing vital support to our clients and their caregivers. **About blithequark** blithequark is a leading provider of Elderly Home Based Care and various other services, dedicated to improving the lives of our clients and their loved ones. With a strong commitment to excellence and a passion for innovation, we strive to deliver exceptional care and support to those who need it most. As a valued member of our team, you will be part of a dynamic and supportive community that values collaboration, creativity, and continuous learning. **Job Summary** We are seeking an experienced Customer Service Representative to join our after hours team, working remotely from South Africa. This is a unique opportunity to work in a flexible and dynamic environment, where you will be responsible for providing exceptional support to our clients and their caregivers. As a key member of our team, you will be expected to deliver high-quality service, resolve client queries, and provide timely responses to queries that come in through our texting platform. **Responsibilities** As a Customer Service Representative with blithequark, your key responsibilities will include: * Answering all incoming calls in a timely and professional manner * Resolving client and nurse queries that are within the scope of after-hours support * Providing timely responses to queries that come in through our texting platform * Notifying clients and replacing caregiver callouts as necessary * Confirming caregivers 1-2 hours before shift start * Performing initial intake for callers potentially interested in our services * Documenting all scenarios on our platform, as well as updating caregiver schedules as needed * Completing non-urgent admin projects if time allows **Requirements** To be successful in this role, you will need to possess the following skills and qualifications: * **Fluent in English**: You must be able to communicate effectively in English, both verbally and in writing. * **Compassionate and confident**: You will need to be empathetic and understanding, with a confident and professional demeanor. * **Responsible and reliable**: You must be able to work independently and reliably, with a strong sense of accountability. * **10+ years' work experience in customer service + office duties**: You will need to have a proven track record of delivering exceptional customer service, with a strong understanding of office duties and procedures. * **Adaptable and flexible regarding work hours**: You must be able to work a flexible schedule, including evenings, weekends, and holidays. * **Impeccable phone and computer skills**: You will need to have excellent phone and computer skills, with the ability to navigate our platform and software. * **Staffing and/or health care experience**: You will need to have experience working in staffing or healthcare, with a strong understanding of the industry and its challenges. * **Experience working remotely and independently to the USA**: You must be able to work independently and remotely, with a strong understanding of the USA time zone and its requirements. * **Quiet and professional work-from-home environment**: You will need to have a quiet and professional work-from-home environment, with a reliable internet connection and a backup plan for load-shedding. **Essential Qualifications** * High school diploma or equivalent required * 10+ years' experience in customer service and office duties * Experience working in staffing and/or healthcare * Experience working remotely and independently to the USA * Impeccable phone and computer skills * Fluent in English **Preferred Qualifications** * Bachelor's degree in a related field (e.g. business, communications, healthcare) * Experience working in a similar role, with a proven track record of delivering exceptional customer service * Strong understanding of the Elderly Home Based Care industry and its challenges * Experience working with a similar platform and software * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment, with multiple priorities and deadlines **Skills and Competencies** To be successful in this role, you will need to possess the following skills and competencies: * **Communication skills**: You must be able to communicate effectively, both verbally and in writing, with a strong understanding of the importance of clear and concise communication. * **Problem-solving skills**: You will need to be able to analyze problems and develop effective solutions, with a strong understanding of the importance of critical thinking and creativity. * **Time management skills**: You must be able to manage your time effectively, with a strong understanding of the importance of prioritization and deadlines. * **Adaptability**: You will need to be able to adapt to changing circumstances, with a strong understanding of the importance of flexibility and resilience. * **Teamwork**: You must be able to work collaboratively as part of a team, with a strong understanding of the importance of communication, trust, and respect. **Career Growth Opportunities and Learning Benefits** As a valued member of our team, you will have access to a range of career growth opportunities and learning benefits, including: * **Professional development**: You will have access to a range of training and development opportunities, designed to help you grow and develop in your role. * **Mentorship**: You will have the opportunity to work with experienced mentors, who can provide guidance and support as you navigate your role. * **Career advancement**: You will have the opportunity to advance your career, with a range of opportunities for promotion and professional growth. * **Learning and development**: You will have access to a range of learning and development opportunities, designed to help you stay up-to-date with the latest industry trends and best practices. **Work Environment and Company Culture** At blithequark, we value a positive and supportive work environment, with a strong focus on collaboration, creativity, and continuous learning. Our company culture is built on a set of core values, including: * **Respect**: We value respect for all individuals, with a strong commitment to diversity, equity, and inclusion. * **Integrity**: We value integrity, with a strong commitment to ethics, transparency, and accountability. * **Innovation**: We value innovation, with a strong commitment to creativity, experimentation, and continuous learning. * **Collaboration**: We value collaboration, with a strong commitment to teamwork, communication, and mutual respect. **Compensation, Perks, and Benefits** As a valued member of our team, you will be eligible for a range of compensation, perks, and benefits, including: * **Competitive salary**: You will receive a competitive salary, based on your experience and qualifications. * **Benefits package**: You will be eligible for a range of benefits, including health insurance, retirement savings, and paid time off. * **Perks**: You will have access to a range of perks, including flexible work arrangements, professional development opportunities, and a positive and supportive work environment. * **Bonus structure**: You will be eligible for a bonus structure, based on your performance and contributions to the company. **Conclusion** If you are a compassionate and confident customer service professional, with a passion for delivering exceptional support to clients in need, we invite you to join blithequark's after hours team as a Customer Service Representative. This is a unique opportunity to work in a flexible and dynamic environment, where you will be responsible for providing vital support to our clients and their caregivers. Apply now to join our team and start making a real difference in people's lives. Apply for this job