**Experienced Customer Service Representative (Advocate) – Healthcare Industry Expert**

Are you a compassionate and skilled individual with a passion for helping others? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark as a Customer Service Representative (Advocate) and embark on a mission that truly makes a difference in people's lives. **The Mission** As a Customer Advocate at blithequark, you will be the healthcare hero for 50-70 individuals every day. You will navigate the complex world of primary care physicians (PCPs), medications, appointments, and benefits with ease, leveraging your knowledge and exceptional people skills to provide top-notch support. Your dedication and expertise will have a direct impact on the lives of our customers, and we are committed to empowering you with the tools and training necessary to excel in this role. **The Deets** * This is a full-time opportunity, Monday through Friday, with flexible scheduling to accommodate your needs. * You will be required to work one of our 8-hour shifts between 8am and 8pm EST, ensuring that you have a healthy work-life balance. * Our comprehensive 5-week orientation program will equip you with the knowledge and skills necessary to succeed in this role, including extensive training and support. **Your Secret Weapons** * A keen ear for listening and a knack for finding solutions to complex problems * The ability to juggle multiple tasks simultaneously, including navigating databases and providing exceptional customer service * A genuine passion for helping others and making their day better **Your Arsenal** * High School Diploma (with a Bachelor's degree a plus) * At least one year of experience in insurance operations, with a strong understanding of healthcare and insurance terminology * Proficiency in using web-based systems, including our proprietary software * Attention to detail and the ability to keep track of multiple tasks and responsibilities **The Cherry on Top** * Healthcare/insurance experience, including knowledge of medical terminology and benefit plans * A background in social work, behavioral health, or a related field, demonstrating your commitment to helping others * Proven customer service skills, with a focus on problem-solving and conflict resolution **Why blithequark?** * We are committed to rewarding our team members with competitive salaries, longevity increases, and a comprehensive benefits package, including performance incentives * As a nationally recognized company, we pride ourselves on excellence and are dedicated to providing our customers with the highest level of service * We are a veteran-owned company, and we understand the importance of supporting our team members and their families **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative (Advocate), you will have the opportunity to: * Develop your skills and expertise in healthcare and insurance operations * Participate in ongoing training and professional development programs * Take on new challenges and responsibilities, with opportunities for advancement and career growth * Collaborate with a talented and dedicated team of professionals who share your passion for helping others **Work Environment and Company Culture** Our office is a dynamic and supportive environment, where teamwork and collaboration are encouraged. As a Customer Service Representative (Advocate), you will be part of a close-knit team that is dedicated to providing exceptional service to our customers. We offer a range of benefits and perks, including: * A comprehensive benefits package, including medical, dental, and vision coverage * A 401(k) retirement plan, with company match * Paid time off, including vacation and sick leave * Opportunities for professional development and career growth * A fun and supportive work environment, with regular team-building activities and social events **Compensation, Perks, and Benefits** We offer a competitive salary, with longevity increases and performance incentives. Our comprehensive benefits package includes: * Medical, dental, and vision coverage * A 401(k) retirement plan, with company match * Paid time off, including vacation and sick leave * Opportunities for professional development and career growth * A fun and supportive work environment, with regular team-building activities and social events **A Persuasive Conclusion** If you are a motivated and compassionate individual with a passion for helping others, we invite you to join blithequark as a Customer Service Representative (Advocate). This is a unique opportunity to make a real difference in people's lives, while developing your skills and expertise in healthcare and insurance operations. Apply now and take the first step towards a rewarding and challenging career with blithequark. **Pre-Employment Requirements** A pre-employment drug screening and criminal background check are required prior to employment. Apply Job! Apply for this job