**Experienced Customer Service Representative (100% Remote) – Deliver Exceptional Client Experiences at arenaflex**

**Introduction** At arenaflex, we're committed to fostering a culture of growth, innovation, and customer-centricity. As a leading organization in the industry, we're constantly seeking talented individuals who share our passion for delivering exceptional client experiences. As a Customer Service Representative at arenaflex, you'll play a vital role in shaping our customers' perceptions of our brand and driving business growth through outstanding service delivery. If you're a motivated, results-driven professional with a passion for customer service, we invite you to join our dynamic team and embark on an exciting career journey. **About arenaflex** arenaflex is a forward-thinking organization that values the growth and development of its employees. Our culture is built around empowering each team member to channel their drive, exercise their judgment, and lead by example. We're proud to be a part of the industry association's various councils and committees, where our employees actively contribute to shaping the future of our industry. At arenaflex, we believe that our growth and success are directly tied to the talent, focus, and persistence of our team members. We're always seeking driven individuals who share our vision and are eager to learn and grow within our organization. **Our Benefits** In addition to a competitive salary, arenaflex offers a comprehensive benefits package that includes: * Health Insurance * Dental Insurance * Vision Insurance * Time Off * Retirement * WFH Benefit * And more! **Job Summary** As a Customer Service Representative at arenaflex, you'll be responsible for delivering world-class customer service to our clients, ensuring their satisfaction and loyalty. You'll work in a fast-paced, dynamic environment, where you'll be expected to multi-task, collaborate with your team, and provide exceptional service to our clients. If you're passionate about customer experience and the customer journey, we invite you to join our team and make a meaningful impact. **Key Responsibilities** * **Customer and Client Interaction and Support:** + Provide exceptional customer and client service to ensure high levels of satisfaction. + Respond to customer and client inquiries via phone, email, and other communication channels promptly and professionally. * **Payment Processing:** + Handle customer payments over the phone, ensuring accuracy and compliance with company policies. + Assist customers and clients with setting up payment plans and resolving payment-related issues. * **Documentation Management:** + Provide customers and clients with necessary documentation, including account statements and invoices, and other requested information. + Process customer and client modifications and update account information as needed. * **Refunds and Adjustments:** + Handle customer and client refund requests, ensuring prompt and accurate processing. + Manage extensions and re-write documentation, ensuring all necessary approvals and documentation are in place. * **Account Maintenance:** + Conduct account ratings and reviews to ensure accuracy and compliance with company standards. + Work closely with the accounting and booking departments to resolve account discrepancies and issues. * **Insurance Tracking:** + Collaborate with a third-party insurance tracking provider to ensure customer and client accounts are up to date and compliant with insurance requirements. + Assist customers and clients with insurance-related inquiries and documentation. * **Customer Portal Assistance:** + Assist customers with accessing and navigating the customer portal. + Provide support and guidance on utilizing the portal's features and resolving any technical issues. * **Customer and Client Relationship Management:** + Build and maintain positive relationships with customers and clients by providing attentive and personalized service. + Proactively identify opportunities to improve customer and client satisfaction and retention. * **Compliance and Reporting:** + Ensure all customer and client interactions and transactions comply with company policies, procedures, and regulatory requirements. + Prepare and maintain accurate records of customer and client interactions, transactions, and account updates. * **Team Collaboration:** + Work closely with other customer service agents and departments to ensure seamless service delivery. + Participate in team meetings, training sessions, and performance reviews to continuously improve service quality. **Required Qualifications** * At least 3 years of experience as a Customer Service Agent or Account Manager in the financial services banking or related industry. * Associates degree in business, communications, or social science. * Regular attendance, schedule adherence, and openness to work overtime if offered. * Ability to work with management on adjustment of schedule based on business needs. * Proficient in Microsoft Office, including Excel, Word, Outlook, and Adobe. * Proficient in Salesforce. * Experienced in Dialpad. * Superior communication skills – both written and verbal, especially regarding email etiquette. * Detail-oriented and organized with a proven ability to prioritize work effectively, or if given a specific directive. * Enthusiasm and positive energy, support for your teammates. * Compatibility with “on-the-job training” or “training by committee” by various existing Customer Service staff, as opposed to a stand-alone training program. * Ability to multi-task between inbound calls, email responses, customer service tickets, and administrative duties/reports. **Desired Qualifications** * At least 5 years of experience in customer service or relevant field. * Bachelor's degree in business, communications, or social science. * Knowledge of the Equipment Loan / Leasing Finance industry is preferable, but not required. * Bilingual Spanish is preferable, but not required. **Work Environment and Career Growth Opportunities** As a remote employee at arenaflex, you'll enjoy a flexible work environment that allows you to work from the comfort of your own home. You'll have access to cutting-edge technology, training programs, and a supportive team that's dedicated to helping you grow and develop your skills. Our career growth opportunities are designed to help you advance your career and achieve your goals, whether you're interested in leadership roles, specialized functions, or industry-specific expertise. **Compensation and Perks** arenaflex offers a competitive salary, comprehensive benefits package, and a range of perks that include: * Health Insurance * Dental Insurance * Vision Insurance * Time Off * Retirement * WFH Benefit * And more! **How to Apply** If you're a motivated, results-driven professional with a passion for customer service, we invite you to apply for this exciting opportunity. Please visit our careers site and submit your application, along with your resume and a cover letter that highlights your experience and qualifications. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply Job! Apply for this job