**Experienced Customer Service Professional (CSP) Level I – Delivering Exceptional Patient Experience in a Dynamic Inbound Contact Center Environment**

At blithequark, we are committed to providing unparalleled customer service to our patients, and we are seeking a highly skilled and compassionate Customer Service Professional (CSP) Level I to join our team. As a CSP, you will be the first point of contact for our patients, providing a seamless and efficient experience that sets the tone for their journey with blithequark. **About blithequark** blithequark is a leading provider of innovative solutions in the healthcare industry, dedicated to delivering exceptional patient care and outcomes. Our team of experts is passionate about making a difference in the lives of our patients, and we are seeking like-minded individuals to join our mission. **Primary Duties & Responsibilities** As a CSP Level I at blithequark, you will be responsible for providing exceptional customer service to our patients, handling inbound and outbound calls, and ensuring that our patients receive the highest level of care and support. Your duties will include: * Receiving inbound phone and electronic referrals from workers compensation insurance companies, nurse case managers, providers, doctors, patients, and other stakeholders * Opening new cases accurately according to policy and procedures * Making outbound telephonic/electronic contacts with adjusters and Physical Therapy Centers to verify new case information/missing information and request other related paperwork * Communicating with adjusters and nurse case managers regarding updates on patient status in a timely manner * Maintaining TAA goal (Total Agent Availability) monthly * Consistently meeting MedRisk Customer Support Service & Quality standards (call monitoring and EOC monitoring) * Reviewing case information/consulting with Case Management to determine if new cases need to be opened or patient can be followed in existing case * Validating new case data by reviewing, correcting, deleting, or re-entering data; combining data when account information is incomplete; purging files to eliminate duplication of data * Requesting verification from insurance companies and other related paperwork from providers telephonically/electronically * Making outbound calls to Providers and Patients in order to schedule patient's Physical Therapy * Understanding blithequark's interdepartmental procedures, policies, and complying with them * Identifying potential or existing system and/or procedural challenges, and notifying Supervisor and assisting in resolution if needed * Completing special projects or tasks as assigned by the supervisor * Applying knowledge of and adhering to the URAC Utilization Management Standards * Other duties as assigned **Essential Qualifications** * Bachelor's degree preferred or industry experience equivalent * Minimum of 3 years of call center experience with both in-bound and out-bound calls (medium to high volume) * Excellent verbal and written customer service skills demonstrating a can-do attitude * Highly developed problem-solving skills * Strong data entry skills * Detail-oriented and solid organizational skills * Solid MS Word, Excel, and Outlook experience * Ability to multi-task and work independently * Bilingual in English and Spanish, this is a plus (not required) **Preferred Qualifications** * Experience working in a healthcare or insurance-related industry * Familiarity with workers compensation and utilization review processes * Experience with case management software and systems * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong organizational and time management skills * Ability to multitask and prioritize tasks effectively * Strong data entry and computer skills * Familiarity with MS Office and other software applications * Ability to learn and adapt to new systems and processes quickly **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. As a CSP Level I, you will have opportunities to: * Develop your skills and knowledge in customer service, case management, and utilization review * Participate in ongoing training and professional development programs * Collaborate with a talented team of professionals who are passionate about delivering exceptional patient care * Contribute to the development of new processes and procedures that improve patient outcomes and satisfaction * Pursue opportunities for advancement and career growth within the company **Work Environment and Company Culture** blithequark is a dynamic and fast-paced organization that values innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional patient care and outcomes, and we are committed to creating a work environment that is supportive, inclusive, and fun. * Our office is located in a modern and comfortable facility with state-of-the-art technology and equipment * We offer a flexible and remote work arrangement that allows you to work from home or in the office * Our team is diverse and inclusive, with a commitment to diversity, equity, and inclusion * We offer ongoing training and professional development opportunities to help you grow and develop in your career * We celebrate our successes and recognize individual contributions to the team **Compensation, Perks, and Benefits** blithequark offers a competitive compensation package that includes: * A salary range of $45,000 - $60,000 per year, depending on experience * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and career growth * A fun and supportive work environment with a team of passionate professionals **How to Apply** If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and respectful of all employees. Apply for this job