Experienced Customer Service Professional and Trainee – Dynamic Remote Opportunity for Career Growth and Development in the Dental Insurance Industry

Introduction to Delta Dental of Michigan, Ohio, and Indiana At Delta Dental of Michigan, Ohio, and Indiana, we are driven by a mission to improve oral health through innovative benefit plans, advocacy, and community support. As one of the largest dental plan administrators in the country and part of the Delta Dental Plans Association, we operate with a commitment to excellence and a passion for building healthy, smart, vibrant communities for all. Our "All In" culture embodies a mindset, feeling, and attitude that permeates every aspect of our work, from career development to community engagement. Job Overview: Customer Service Trainee We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Trainees. This 100% remote role offers the flexibility and autonomy to work from anywhere, with a hybrid training schedule that includes both on-site and remote components. The ideal candidate will possess a strong foundation in customer service, excellent communication skills, and the ability to learn and adapt quickly in a dynamic environment. Key Responsibilities: • Research and respond to customer inquiries via telephone, written communication, or other channels, utilizing proper etiquette, grammar, and punctuation. • Maintain accurate and up-to-date departmental records and files, ensuring data integrity and compliance with company policies. • Operate office equipment, including personal computers, calculators, copiers, and fax machines, to perform job duties efficiently. • Make corrections to claims and eligibility, ensuring accuracy and attention to detail. • Enter new claims, eligibility, and subscriber information into the mainframe system, adhering to company protocols and procedures. • Review subscriber coverage to determine type and level of benefits, providing accurate and informative responses to customer inquiries. Essential Qualifications: To be considered for this role, candidates must possess: • A high school diploma or equivalent. • At least one year of customer service experience in a business environment, preferably in a call center or dental setting, with proficiency in using computer programs to assist customers. • Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100), unless previously passed while at Delta Dental or in a similar role. • Availability to work flexible hours, including the ability to begin work at 8:25 a.m. or work until 6:30 p.m. (first shift) or 11:00 a.m. or work until 12:00 Midnight (second shift), Monday through Friday. Preferred Qualifications: While not required, the following qualifications are highly desirable: • Prior experience in the dental insurance industry or a related field. • Advanced computer skills, including proficiency in Microsoft Office and other software applications. • Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions. • Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Skills and Competencies: To excel in this role, candidates should possess: • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders. • Strong active listening and problem-solving skills, with the ability to resolve customer complaints and concerns in a professional and courteous manner. • Ability to work in a fast-paced, dynamic environment, with a strong focus on attention to detail and accuracy. • Proficiency in using technology, including computer software and hardware, to perform job duties efficiently and effectively. Career Growth and Development: At Delta Dental, we are committed to the growth and development of our employees. As a Customer Service Trainee, you will have access to comprehensive training and development programs, including: • Hybrid training schedule, with both on-site and remote components. • Ongoing coaching and mentoring, with regular feedback and performance evaluations. • Opportunities for career advancement, with a clear path for professional growth and development. • Access to industry-leading training and development programs, including workshops, webinars, and conferences. Work Environment and Company Culture: At Delta Dental, we pride ourselves on our "All In" culture, which embodies a mindset, feeling, and attitude that permeates every aspect of our work. Our company culture is built on the following core values: • A commitment to excellence, with a focus on quality, integrity, and customer satisfaction. • A passion for building healthy, smart, vibrant communities, with a strong focus on community engagement and social responsibility. • A collaborative and inclusive work environment, with a strong emphasis on teamwork, diversity, and inclusion. • A culture of continuous learning and development, with a focus on employee growth and development. Compensation, Perks, and Benefits: We offer a competitive salary and comprehensive benefits package, including: • Medical, dental, and vision insurance, with a range of plan options to suit your needs. • 401(k) retirement plan, with a company match and a range of investment options. • Paid time off, including vacation, sick leave, and holidays. • Flexible work arrangements, including remote work options and flexible scheduling. • Opportunities for career advancement, with a clear path for professional growth and development. Conclusion: If you are a motivated and customer-focused individual looking for a dynamic and rewarding career opportunity, we encourage you to apply for our Customer Service Trainee role. With a commitment to excellence, a passion for building healthy communities, and a culture of continuous learning and development, Delta Dental of Michigan, Ohio, and Indiana is the perfect place to grow your career and make a meaningful difference in the lives of others. Apply now to join our team and take the first step towards a rewarding and challenging career in the dental insurance industry. We look forward to reviewing your application and welcoming you to our team! Apply This Job Apply tot his job