**Experienced Customer Service Manager – Store Operations and Team Leadership**

At arenaflex, we're dedicated to creating a positive and inclusive shopping environment for our customers. As a key member of our management team, the Experienced Customer Service Manager – Store Operations and Team Leadership will play a vital role in ensuring the smooth operation of our stores, providing exceptional customer service, and fostering a culture of teamwork and excellence. **Job Summary** We're seeking a highly motivated and experienced Customer Service Manager to join our team at arenaflex. As a key holder, you will be responsible for assisting the store manager and assistant managers in managing all phases of store operations, providing an optimum shopping environment for our customers, and supervising cash register operations and customer service. You will participate with other members of management in performing all duties required to efficiently run the store on a daily basis. **Essential Job Functions** As a Customer Service Manager at arenaflex, you will be responsible for the following essential job functions: * As delegated by the Store Manager, participate in the implementation of plans to meet daily sales goals and to increase the average sale per transaction and sales per square foot in assigned store. * Supervise employees in association with senior members of management and act as manager on duty in the absence of the Store Manager and the Assistant Store Managers. * Participate as a member of the store management team in performing and supervising activities related to merchandise arrangement, visual displays, and space allocation according to merchandising plans. * Ensure that all employees provide friendly, courteous customer service and satisfaction. Respond to requests for management assistance in a helpful and accommodating manner. Be responsible for training of all Sales Associates in register operations and customer service. * Support the mission of arenaflex by exhibiting a willingness to supervise persons with barriers to employment. May assist with training and supervising of client/trainees assigned to the store as directed by the Store Manager. * Monitor cashier supplies on a daily basis to ensure adequate amounts are on hand at each station. * Ensure that register areas are maintained in a clean and orderly manner. * Provide store manager with a weekly list of needed supplies. * Maintain merchandise outposts and displays surrounding the entry and check out area of the store as an assigned “area of responsibility.” * Verify quantity, quality, and dollar value of merchandise received in the store. Evaluate pricing of goods and make and report any necessary adjustments according to established procedure. * Determine the value and price of some merchandise such as housewares, shoes, purses, books, and electronics in accordance with company pricing guidelines. * Complete all reports and documents that are to be submitted on a daily, weekly, and monthly basis. * Assist in the control of inventory and loss of merchandise due to errors, internal shrinkage, and shoplifting. * Take appropriate action in preventing such losses under the direction of the Store Manager. * Maintain security of all cash and store receipts. Take daily deposits to the bank as assigned by the Store Manager or an Assistant Manager. * Attend all in-service training sessions, including First Aid/CPR training as scheduled. * Perform all basic responsibilities common to all arenaflex store management positions, i.e., perform cash register transactions. * Attend to any after-hours emergencies that occur in the store in the absence of the Store Manager. * Address facility maintenance and security issues in the absence of the Store Manager. * Monitor the proper use of store equipment to minimize the need for repairs and replacement. * Perform any and all functions pertaining to the opening and closing of the store. * Direct and perform housekeeping and recovery duties. * In the absence of the store manager or assistant managers, follow and enforce all safety rules and regulations. * Complete and submit any necessary forms and/or reports immediately, but no longer than 24 hours, when an incident occurs in the store. * Maintain current certifications in First Aid and CPR and administer First Aid and CPR as required. **Other Job Functions** In addition to the essential job functions, the Customer Service Manager at arenaflex will also be responsible for the following other job functions: * Answer the phone, relay information, and make store announcements. * Move and maneuver shipping racks, shipping carts, small pieces of furniture, and electrical/mechanical appliances and small display fixtures. * Perform light housekeeping duties as needed. Keep the floor and fixtures cleared of discarded or fallen merchandise. * Monitor dressing rooms and return garments to proper display racks. * Place inventory into stock in proper category by size and color. * Pull merchandise by tag number for return to the processing plant. * Accurately record the category and quantity on a merchandise return voucher. * Other duties as assigned. **Educational Requirements** * High school diploma or equivalent. * Ability to calculate figures and amounts such as discounts, proportions, and percentages. * Training is over a period up to and including six months. **Other Requirements** * One year cashier experience, supervising experience helpful. * Retail experience and visual merchandising skills a plus. * Must have insured vehicle for store-related travel. * Must have home or cell phone. * Must be 21 years of age. * Must have a valid state resident driver’s license, with a good driving record. * Must be eligible for positive outcome on required resident state criminal conviction background check. * Must maintain appropriate requirements for legal vehicle operation including current automobile insurance and license plates. * Must maintain compliance with arenaflex’s Drug and Alcohol Abuse Policy. * arenaflex considers this a safety-sensitive position because it includes tasks or duties that arenaflex reasonably believes could affect the safety and health of the employee or others. **Physical Requirements** * Climbing, balancing, talking, hearing, stooping, crouching, reaching, handling, fingering, feeling, and seeing. * Lifting, Carrying: Medium work—Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. * Pushing/Pulling: Heavy work—Pushing/Pulling 100 lbs. maximum with frequent pushing/pulling of objects weighing up to 50 lbs. **Career Growth Opportunities and Learning Benefits** As a Customer Service Manager at arenaflex, you will have the opportunity to grow and develop your skills and knowledge in a dynamic and supportive environment. You will receive comprehensive training and development programs, including: * On-the-job training and mentorship * Regular performance feedback and coaching * Opportunities for professional growth and advancement * Access to training and development programs, including First Aid/CPR training * A supportive and inclusive work environment that values diversity and inclusion **Work Environment and Company Culture** arenaflex is a values-driven organization that is committed to creating a positive and inclusive work environment. We believe in fostering a culture of teamwork, respect, and open communication. As a Customer Service Manager, you will be part of a dynamic and supportive team that is dedicated to delivering exceptional customer service and achieving our business goals. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Hourly rate plus benefits * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional growth and advancement * A supportive and inclusive work environment that values diversity and inclusion **How to Apply** If you are a motivated and experienced Customer Service Manager who is passionate about delivering exceptional customer service and achieving business goals, we encourage you to apply for this exciting opportunity at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! 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