**Experienced Customer Service Manager – Front End Operations and Customer Experience**

At arenaflex, we're on a mission to revolutionize the retail experience, and we're looking for a seasoned Customer Service Manager to join our team. As a key member of our Front End Operations team, you'll play a vital role in ensuring that our customers receive exceptional service, driving customer loyalty, and maintaining operational standards. **About arenaflex** arenaflex is a leading retail organization that's been transforming the shopping experience for over five decades. From our humble beginnings as a single mom-and-pop shop to our current status as the world's biggest retailer, we've remained committed to helping our customers save money so they can live better. Today, we're reinventing the shopping experience, and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. **Job Summary** As a Customer Service Manager at arenaflex, you'll be responsible for coordinating Front End operations to provide exceptional customer service, ensuring a positive shopping experience, and driving customer loyalty. You'll ensure compliance with arenaflex programs while maintaining operational standards. If you're a customer-focused leader with a passion for delivering exceptional service, we want to hear from you! **Key Responsibilities** * Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, and theft prevention. * Handle customer and Associate concerns and provide guidance as required. * Monitor all Front End associates, ensuring proper coverage, coordinating breaks, and providing assistance to outlying registers. * Provide training to Associates on systems and arenaflex procedures, including scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety protocols. * Oversee purchase, return, and exchange transactions and assist with the correction of errors where required, providing approvals, and verifying processes to meet arenaflex guidelines. * Ensure all EAS systems are functioning to standard, including Cashiers deactivating, Greeters handling issues appropriately, and completing "Failure to Deactivate" Logs. * Prepare registers for opening and closing daily and support cashiers by providing change as needed, while maintaining front-end cash levels and supporting process by completing audits on register accuracy. * Oversee and promote all arenaflex sponsor programs and initiatives, including credit card services, Walmart protection plans, charity initiatives, and discount programs. **Essential Qualifications** * Age: 16 or older * High school diploma or equivalent required * 2+ years of experience in a customer-facing role, preferably in retail or a related industry * Proven track record of delivering exceptional customer service and driving customer loyalty * Strong leadership and communication skills, with the ability to motivate and guide a team * Ability to work in a fast-paced environment and adapt to changing priorities * Basic math skills and accuracy with handling cash and operating a point-of-sale system **Preferred Qualifications** * 3+ years of experience in a customer-facing role, preferably in retail or a related industry * Experience in a leadership or management role, with a proven track record of success * Knowledge of arenaflex programs and initiatives, including credit card services, Walmart protection plans, charity initiatives, and discount programs * Experience with EAS systems and point-of-sale systems * Strong analytical and problem-solving skills, with the ability to identify and resolve issues **Skills and Competencies** * Excellent customer service skills, with the ability to provide exceptional service in a fast-paced environment * Strong leadership and communication skills, with the ability to motivate and guide a team * Ability to work in a team environment and collaborate with colleagues to achieve goals * Strong analytical and problem-solving skills, with the ability to identify and resolve issues * Basic math skills and accuracy with handling cash and operating a point-of-sale system * Ability to work in a fast-paced environment and adapt to changing priorities **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our associates grow and develop their careers. As a Customer Service Manager, you'll have opportunities to: * Develop your leadership and management skills through training and development programs * Take on new challenges and responsibilities, with opportunities to advance your career * Collaborate with colleagues to achieve goals and drive business results * Participate in arenaflex's comprehensive training program, which includes onboarding, training, and ongoing development opportunities * Enjoy a competitive salary and benefits package, including health insurance, retirement savings, and paid time off **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment, with a focus on delivering exceptional customer service and driving business results. As a Customer Service Manager, you'll be part of a team that's passionate about making a difference in the lives of our customers and associates. We're committed to creating a positive and inclusive work environment, with opportunities for growth and development. **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including: * Competitive salary and bonus structure * Comprehensive health insurance, including medical, dental, and vision coverage * Retirement savings plan, including a 401(k) match * Paid time off, including vacation, sick leave, and holidays * Opportunities for career growth and development * A comprehensive training program, including onboarding, training, and ongoing development opportunities **Conclusion** If you're a customer-focused leader with a passion for delivering exceptional service, we want to hear from you! As a Customer Service Manager at arenaflex, you'll have the opportunity to make a real difference in the lives of our customers and associates. Join our team and help us shape the future of retail! **How to Apply** To apply for this exciting opportunity, please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply Job! For more such jobs please click here! Apply for this job