**Experienced Customer Service Manager for arenaflex Rentals**

At arenaflex, we're revolutionizing the way people experience travel and hospitality. As a leading provider of furnished housing, we're committed to delivering exceptional customer service and creating unforgettable experiences for our guests. We're seeking a highly motivated and customer-focused individual to join our team as a part-time Customer Service Manager for arenaflex Rentals. **About arenaflex** arenaflex is a dynamic and innovative company that's changing the face of hospitality. With a growing presence in Milwaukee and Chicago, we offer fully furnished apartments on a nightly to monthly basis, advertised on popular platforms like Airbnb, Vrbo, and Booking.com. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our mission. **Job Summary** As a Customer Service Manager for arenaflex Rentals, you'll be responsible for providing top-notch customer service to our guests, ensuring their stay with us is nothing short of exceptional. You'll be the first point of contact for our guests, handling inquiries, resolving issues, and exceeding their expectations. You'll also be responsible for coordinating operational needs with our staff, managing property listings, and analyzing guest reviews to drive continuous improvement. **Responsibilities** * Provide exceptional customer service to arenaflex guests, responding to inquiries, resolving issues, and exceeding their expectations * Conduct guest screening to ensure safety and security, and comply with arenaflex and property partner requirements * Provide booking suggestions, make alterations, and manage all guest reservations * Utilize our digital communication systems to manage guest communications, including messages, emails, calls, and texts * Respond to guest communications and address concerns in a timely, friendly, and efficient manner * Field guest complaints, conduct research, and negotiate solutions for guest satisfaction * Troubleshoot maintenance and technology issues, lockouts, and other guest issues * Coordinate operational needs with arenaflex staff, including scheduling repairs and maintenance, and coordinating with guests, staff, property partners, vendors, and other stakeholders * Work closely with our Field Team to schedule turnovers and other tasks * Serve as a point of contact for property partner communications * Manage listing marketing and make revisions as needed * Analyze guest reviews to determine opportunities for improvement * Manage social media and periodic public relations activities **Essential Qualifications** * 2+ years of experience in customer service, hospitality, or a related field * College diploma or equivalent * Excellent communication skills, both written and verbal * Strong organizational and time-management skills * Strong multi-tasking skills * Ability to work independently as well as part of a team * Proficiency in spreadsheets, word documents, and similar operational software * Ability to pass a background check * Reliable smartphone, computer, and high-speed wifi connection at all times * Ability to respond to any message in 5 minutes or less **Preferred Qualifications** * Experience with customer relationship management (CRM) software * Knowledge of hospitality industry trends and best practices * Familiarity with property management systems and online booking platforms * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities **Skills and Competencies** * Positive attitude and exceptional customer service presence * Excellent communication skills, both written and verbal * Strong organizational and time-management skills * Strong multi-tasking skills * Ability to work independently as well as part of a team * Proficiency in spreadsheets, word documents, and similar operational software * Ability to pass a background check * Reliable smartphone, computer, and high-speed wifi connection at all times * Ability to respond to any message in 5 minutes or less **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Manager, you'll have opportunities to: * Develop your customer service and hospitality skills * Learn about the hospitality industry and stay up-to-date on the latest trends and best practices * Collaborate with our team to drive continuous improvement and innovation * Participate in training and development programs to enhance your skills and knowledge * Take on additional responsibilities and challenges as the company grows **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values creativity, collaboration, and customer focus. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our mission. As a Customer Service Manager, you'll be part of a close-knit team that's dedicated to making a difference in the hospitality industry. **Compensation, Perks, and Benefits** * Competitive hourly rate: $20.00 per hour * Flexible schedule: 20 hours per week, with opportunities for additional hours as the company grows * Benefits: + Flexible schedule + Evening shift + Night shift * Opportunities for career growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Application Question(s)** * Required: Do you have a reliable smartphone that can download apps, and a laptop that can run dozens of browser tabs simultaneously? * Required: Do you have availability from 1pm-5pm CST Wednesday through Sunday? **Experience** * Customer service: 2 years (Required) **Work Location** * Remote Apply Job! Apply for this job