**Experienced Customer Service Manager – Airport Customer Experience Administration**

Are you ready to embark on a thrilling journey as a Customer Service Manager at blithequark, where you'll have the opportunity to elevate your expertise, network, and career while making a real difference in the lives of our customers and team members? Look no further! As a key member of our Airports Team within the Customer Experience Division, you'll be responsible for driving operational excellence, ensuring a safe and exceptional customer experience, and fostering a culture of compassion, authenticity, and respect. **Why You'll Love This Job** At blithequark, we're passionate about delivering an unparalleled customer experience, and we're looking for a goal-oriented Customer Service Manager who shares our vision. As a CSM, you'll have the opportunity to: * Develop yourself through our leadership program, becoming the best leader you want to be in the blithequark organization * Lead, engage, coach, and develop front-line team members to ensure a safe, high-performing operation * Create a safe, reliable, and exceptional customer experience through proactive employee engagement and support * Foster mutual respect, trust, responsibility, and core values among team members, connecting people and improving lives * Work in a fast-paced, dynamic environment that's passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors **What You'll Do** As a Customer Service Manager at blithequark, your key responsibilities will include: * Drives operational excellence while maintaining a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being * Be a safety advocate: Look for safety concerns and address them as needed * Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation, and company culture behaviors * Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect, and dignity * Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner * Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations, and other related safety engagements * Promote effective communication among departments to engage our team to work together to achieve common goals * Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure * Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty) * Analyze station-specific data on a regular basis to improve scheduling, training, and overall station performance * Conduct lost time conversations * Understand corporate initiatives and how they apply to the local station (e.g., One team, One Turn metrics) * Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders * Produce local reporting based on station leadership needs **All You'll Need for Success** To excel as a Customer Service Manager at blithequark, you'll need: * High School diploma or GED equivalency * Previous airport customer service experience (preferred) * 2 years of experience leading others * Knowledge of company policies and procedures and functional automation applications * Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment * Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate * Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems * Ability to monitor and assess performance of self, team members, and the operation to make improvements or take corrective action * Strong decision-making skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational conditions * Ability to prioritize and execute with a sense of urgency and preciseness * Ability to use sound business judgment to resolve issues with internal and external customers * Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement * Ability to work extra hours when there are operational needs * Ability to work rotating shifts, including weekends, holidays, and days-off **What You'll Get** As a valued member of the blithequark team, you'll enjoy a range of benefits, including: * Travel Perks: Explore the world with your family and friends on more than 6,800 daily flights across our global network * Health Benefits: Access to your health, dental, prescription, and vision benefits on day one, plus virtual doctor visits, flexible spending accounts, and more * Wellness Programs: Stay well with our wellness programs, providing you with the right tools, resources, and support * 401(k) Program: Available upon hire, with employer contributions to your 401(k) program after one year * Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more **Feel Free to Be Yourself at blithequark** At blithequark, we're committed to creating an inclusive work environment that celebrates diversity and promotes equality. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to join a dynamic team that's passionate about delivering an exceptional customer experience? Apply now to become a Customer Service Manager at blithequark and start your journey to success! Apply for this job