**Experienced Customer Service Manager – Airline Industry Operations**

Are you ready to embark on a journey that will take you to new heights, challenge your skills, and reward your dedication? Look no further than arenaflex, the world's largest airline, where we're not just looking for employees – we're looking for team members who share our passion for excellence, our commitment to safety, and our drive to deliver exceptional customer experiences. As a Customer Service Manager at arenaflex, you'll be part of a dynamic team that's dedicated to providing world-class service to our customers, while also fostering a culture of innovation, collaboration, and continuous improvement. With our comprehensive training programs, you'll have the opportunity to develop your skills, advance your career, and become a leader in the airline industry. **Why You'll Love This Job** At arenaflex, we're not just looking for someone to fill a role – we're looking for a team member who shares our values, our passion for excellence, and our commitment to customer satisfaction. As a Customer Service Manager, you'll have the opportunity to: * Drive operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being. * Be a safety advocate: Identify and address health concerns on a case-by-case basis. * Establish team and individual objectives aligned with departmental and organizational targets; Mentor and guide frontline colleagues in skill development, customer care excellence, and company culture behaviors. * Establish and promote successful relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride. * Successfully allocate resources and provide suitable support to enable teams to achieve operational objectives in a safe manner. * Ensure the continuous health and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments. * Advance effective communication among departments to engage our team to work together to achieve shared objectives. * Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policy/procedure. * Embody the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability) * Manage escalated service issues and be visible to colleagues when issues arise * Convey key corporate and local information to frontline leaders in a productive and effective way. Set the expectations and ensure colleagues understand the why behind the focus/criticality. * Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders. * Favored Capabilities Education and Earlier Professional training * Past airport customer service experience * 3 years experience leading others * Knowledge of organizational policies and procedures and functional automation applications. **Essential and Preferred Qualifications** * Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment. * Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as needed * Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems * Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take corrective action. * Strong critical thinking skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational circumstances * Ability to focus on and execute with a need to get moving and accuracy * Ability to use sound business judgment to resolve issues with internal and external clients. * Ability to facilitate station activities and collaborate with multi-functional departments and offices to ensure essential requirements are met for a safe, efficient, on-time operation * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement * Ability to work additional hours when operational needs arise * Ability to work rotating shifts including weekends, holidays, and days-off **What You'll Get** At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join the arenaflex Family** From the colleagues we hire to the customers we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, communities, and investors, helping employees reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest airline running smoothly as we care for people on life's journey? Join the arenaflex family today. Apply Job! Apply for this job