Experienced Customer Service Manager – Airline Industry Leader in Client Experience and Operational Excellence

Introduction to arenaflex Imagine a career where you can explore a world of possibilities, both at work and during your downtime. At arenaflex, we offer a unique opportunity to venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll handle challenges with flexibility and ease, acquiring new skills and propelling your career while having a great time. Take the leap and advance both your personal and professional life with a company that values your growth and well-being. Why You'll Love This Job arenaflex is seeking a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and leadership within the organization. With our leadership program, you will be able to develop yourself to be the best leader you aspire to be in the arenaflex family. As a CSM, you will ensure a safe, high-performing operation by driving, engaging, training, and developing frontline colleagues. You will support your team's work by creating a safe, solid operation while delivering an exceptional customer experience. Key Responsibilities Drive operational excellence while maintaining a safety-conscious environment that promotes end-to-end exceptional customer care, resulting in employee and customer safety and well-being. Be a safety advocate: Identify safety concerns and address them promptly. Establish team and individual objectives in support of departmental and company goals; mentor and coach frontline colleagues in skill development, customer care enhancement, and company culture behaviors. Establish and promote effective relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride. Effectively allocate resources and offer appropriate support to enable teams to meet operational objectives in a safe manner. Ensure the ongoing safety and reliability of our operation by conducting self-assessments, observations, root cause analyses, and other related safety engagement. Promote effective communication among departments to engage our team to work together to achieve shared objectives. Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policy/strategy. Embody the core values: (Energy, accountability, efficiency, reliability, integrity, sincerity, authenticity, motivation, and dependability. Manage escalated service issues and be visible to your colleagues when issues arise. Convey key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality. Ability to learn and apply organization contract rules/regs in daily interactions with frontline colleagues and local union leaders. Essential Qualifications To be successful in this role, you will need: A Bachelor's Degree in a relevant field. 3 years of experience leading others, preferably in an airline or customer-facing environment. Past airport customer service experience is an asset. Knowledge of organizational policies and procedures and functional automation applications. Preferred Qualifications While not required, the following qualifications are preferred: Experience in the airline industry or a related field. Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, and other applications. USPS clearance or the ability to obtain USPS clearance (note: USPS has a five-year US residency requirement). Skills and Competencies To excel in this role, you will need: The ability to draw out the best performance in the workforce through proactive employee engagement and support for an inclusive workplace. Effective listening skills: concentrating on what others are saying, taking the time to understand the points being made, and asking questions as appropriate. Decisive ability to reason: using logic and analysis to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. The ability to monitor and evaluate performance of self, colleagues, and the operation to make improvements or take corrective action. Solid problem-solving skills. The ability to work independently as well as collaboratively. The ability to work under demanding operational circumstances. The ability to prioritize and execute with a sense of urgency and accuracy. The ability to use sound business judgment to resolve issues with internal and external customers. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping you grow and develop in your career. As a Customer Service Manager, you will have access to: Leadership development programs to help you advance in your career. Training and coaching to enhance your skills and knowledge. Opportunities to work on special projects and initiatives that align with your interests and strengths. A supportive and inclusive work environment that values diversity and promotes employee well-being. Work Environment and Company Culture arenaflex is a dynamic and fast-paced organization that values its employees and customers. Our company culture is built on the principles of: Inclusion and diversity: we believe that everyone deserves to feel welcome and valued. Employee engagement: we encourage our employees to participate in decision-making and provide feedback. Customer focus: we are committed to delivering exceptional customer experiences. Safety and reliability: we prioritize the safety and well-being of our employees and customers. Compensation, Perks, and Benefits As a Customer Service Manager at arenaflex, you can expect: A competitive salary of $25 per hour. Comprehensive medical benefits, including health, dental, prescription, and vision coverage. Wellness programs to support your physical and mental health. A 401(k) program with company matching contributions. Additional benefits, including employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more. Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for the Customer Service Manager role at arenaflex. With our commitment to employee growth and development, inclusive work environment, and comprehensive benefits package, we believe that you will find a fulfilling and satisfying career with our organization. Apply now and take the first step towards an exciting and rewarding career with arenaflex! Apply Job! Apply for this job