Experienced Customer Service Guide and Human Services Specialist for Diverse Community Support and Resource Navigation

Introduction to blithequark At blithequark, we are committed to making a positive impact on the lives of individuals and families in need of support and resources. As an equal opportunity employer, we value diversity, equity, and inclusion, and we encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others. Our vision is to create a welcoming and inclusive environment where everyone can thrive, and we are seeking a dedicated and compassionate Customer Service Guide to join our team in Eugene. Job Summary As a Customer Service Guide at blithequark, you will have the opportunity to work with a diverse team to provide resources and services to help people move out of poverty and toward whole well-being. Our programs include food benefits, cash assistance, childcare assistance, services for domestic violence survivors, resources for refugees, and support for youth experiencing homelessness. Your role will be to provide specialized assistance to individuals and families seeking services, helping them navigate our programs and connect with community resources. Key Responsibilities Provide customer service to a high volume of diverse customers, demonstrating active listening and compassion Assist individuals and families in accessing life-changing programs, such as food benefits, cash assistance, and childcare assistance Provide information and referrals to community resources, both in-person and over the phone Support the day-to-day functions of the office, including distribution of mail and case transfers Contribute to a welcoming environment, greeting and assisting customers with a trauma-informed approach Work collaboratively with the team to rotate tasks and support the business needs of the office Provide culturally appropriate services, recognizing and valuing the worth of children, individuals, families, and communities Essential Qualifications and Attributes We are looking for candidates with experience providing customer service to a diverse population, preferably in a human services setting. You should have excellent communication skills, both written and verbal, and be able to adapt your communication style to explain complex information to diverse audiences. You should also have experience working with computer systems, including Microsoft programs and web-based platforms, and be able to learn new systems quickly. Minimum Qualifications Two years of experience in a customer-facing role, preferably in a human services setting College-level courses may be substituted for experience on a year-for-year basis Preferred Qualifications Experience working with diverse populations, including individuals with disabilities, veterans, and LGBTQIA2S community members Knowledge of community resources and social services Experience with conflict resolution and de-escalation techniques Fluency in a second language, preferably Spanish Skills and Competencies To be successful in this role, you should have excellent customer service skills, including active listening and empathy. You should be able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities. You should also be able to work collaboratively with a team, fostering a positive and inclusive work environment. Key Skills Excellent communication and interpersonal skills Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities Strong problem-solving and conflict resolution skills Ability to adapt to changing priorities and procedures Strong computer skills, including Microsoft programs and web-based platforms Career Growth and Learning Opportunities At blithequark, we are committed to supporting the growth and development of our employees. We offer training and professional development opportunities, including workshops and conferences, to help you build your skills and advance your career. We also offer a competitive salary and benefits package, including annual salary increases and a comprehensive benefits package. Work Environment and Company Culture Our office is located in Eugene, and we offer a welcoming and inclusive work environment. We value diversity, equity, and inclusion, and we are committed to creating a positive and supportive work environment. We offer a range of employee resource groups, including groups for employees with disabilities, veterans, and LGBTQIA2S community members. Compensation and Benefits We offer a competitive salary range of $3,429 - $4,622 per month, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement savings and paid time off. We offer annual salary increases and a range of other benefits, including cost of living adjustments and eligibility for the Public Service Loan Forgiveness Program. How to Apply To apply for this position, please submit your application, including your resume and a cover letter, through our online application portal. We encourage you to clearly describe how you meet the minimum qualifications and essential attributes for this position. We also encourage you to include any relevant work or education history, as well as any relevant certifications or licenses. Conclusion If you are a compassionate and dedicated individual who is passionate about making a positive impact on the lives of others, we encourage you to apply for this position. At blithequark, we are committed to creating a welcoming and inclusive environment, and we value diversity, equity, and inclusion. We offer a range of benefits and opportunities for growth and development, and we are excited to welcome a new member to our team. Apply for this job