**Experienced Customer Service & Data Entry Specialist – Remote Opportunity at arenaflex**

Join arenaflex, a leading innovator in the industry, as we continue to push the boundaries of excellence in customer service and data entry. As a Customer Service & Data Entry Specialist, you will play a vital role in our team, working closely with customers to create custom-built wheelchairs that meet their unique needs and ambitions. If you're passionate about delivering exceptional customer experiences and possess excellent communication skills, we want to hear from you! **About arenaflex** arenaflex is a dynamic organization that values innovation, customer satisfaction, and employee growth. Our mission is to provide top-notch products and services that exceed our customers' expectations. With a strong commitment to quality, value, and caring service, we strive to build lasting relationships with our customers and employees alike. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home while being part of a collaborative and supportive team. **Job Summary** As a Customer Service & Data Entry Specialist, you will be responsible for providing exceptional customer service, processing customer orders through internal systems, and communicating with customers via email and phone. You will work closely with internal departments to ensure seamless order processing and resolution of customer concerns. If you're a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. **Essential Job Functions** To succeed in this role, you must be able to accomplish the following: * Interact with customers primarily through email to answer questions and provide information in response to inquiries, requests, and orders for a wide range of highly configurable products. * Engage with internal departments to facilitate smooth order processing and resolution of customer concerns. * Accurately prepare detailed orders based on customer-supplied information and maintain accurate paperwork to facilitate a smooth transition to other departments. * Resolve product or service concerns/complaints by determining the cause of the problem, selecting and explaining the best solution, expediting the correction or adjustment, and following up to ensure resolution. * Utilize company-provided resources to maintain accurate orders and participate in education/training programs as required. * Perform other duties as assigned by management. **Knowledge, Skills, and Abilities** To excel in this role, you must possess the following skills and abilities: * Ability to accurately and efficiently transpose information between customer orders and internal software systems. * Ability to respond effectively to new, complex, and problematic situations and adapt your behavior to achieve the best outcome. * Excellent oral and written communication skills. * Skilled with Microsoft Office products. * Ability to multi-task, prioritize, and manage time effectively. * Proven customer support experience. * Work as a team and maintain professionalism at all levels in the organization. **Education/Experience** To be considered for this role, you must have: * Minimum of 2 years of relevant experience desired. * High School diploma or GED is required. * Proficiency with computer applications and equipment. * Bilingual a plus. **Working Environment** As a remote employee, you will enjoy the flexibility to work from the comfort of your own home. Our standard working conditions include an office environment and manufacturing environment. You will be required to work a full-time (40 hours) schedule between the hours of 8:00 am to 5:00 pm, Monday through Friday. Position may require extended hours or overtime on occasion. You will be required to frequently sit, manipulate your wrists, walk, and stand. Lifting up to 20 pounds occasionally may be required. **Benefits and Perks** As an arenaflex employee, you will enjoy the following benefits and perks: * Starting wage: $18.50 per hour. * Standard schedule: Monday-Friday, 8am-5pm with overtime as needed. * Remote position with flexibility to work from home. * $0 deductible/low premium medical benefit. * Employee recognition programs. * Projected start/next training session: end of May to early June. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to the growth and development of our employees. We offer a range of training programs and opportunities for advancement, including: * Education and training programs to enhance your skills and knowledge. * Opportunities for career advancement and professional growth. * Collaborative and supportive team environment. **Work Environment and Company Culture Highlights** arenaflex is a dynamic and innovative organization that values customer satisfaction, employee growth, and quality. Our company culture is built on the following principles: * Customer-centric approach. * Collaborative and supportive team environment. * Emphasis on quality and excellence. * Commitment to employee growth and development. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Starting wage: $18.50 per hour. * Standard schedule: Monday-Friday, 8am-5pm with overtime as needed. * Remote position with flexibility to work from home. * $0 deductible/low premium medical benefit. * Employee recognition programs. **How to Apply** If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job