**Experienced Customer Service Consultant – Health and Wellness Support**

At arenaflex, we're dedicated to transforming the healthcare industry by delivering personalized, convenient, and affordable solutions to our members. As a Customer Service Consultant, you'll play a vital role in helping our members achieve their health and wellness goals by providing exceptional support and education. If you're passionate about making a difference in people's lives and have a heart for customer service, we want to hear from you! **About arenaflex** arenaflex is a leading healthcare company that's committed to putting our heart into everything we do. Our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world, and we're looking for talented individuals who share our passion for innovation and customer-centricity. As a Customer Service Consultant, you'll be part of a dynamic team that's dedicated to making a positive impact on our members' lives. **Job Summary** As a Customer Service Consultant, you'll be the first point of contact for our members, providing education, support, and guidance to help them achieve their health and wellness goals. You'll work closely with our nurses and coaches to schedule appointments, educate members on available programs, and promote our mobile app. Your primary functions will include: * Educating identified members about programs available to them to promote wellness * Scheduling appointments with our nurses and coaches or scheduling them in a group coaching event * Educating members on their company-sponsored incentives and reviewing progress towards meeting their incentives * Assisting members with portal questions (password resets, registering, navigation, filling out health assessments) and promoting the mobile app * Providing a positive member experience reflective of the CVS values **Training and Schedule** The training for this role is approximately six weeks, from 8:00 AM EST to 4:30 PM EST. After training, you'll work a flexible schedule, with available shifts between 10:30 AM EST and 9:00 PM EST. As a remote worker, you'll need to have a reliable high-speed broadband internet connection (100/25 mbps) and a direct connection using an Ethernet cord. Wi-Fi is not permitted. **Required Qualifications** * 2 years of experience in a customer service call center environment where you supported inbound and outbound queues * Experience promoting programs or telephonic sales is preferred but not required * Averaged 85-100 contacts per day * Keyboarding skills and able to type 45 WPM with 95% accuracy * You can provide an online test * Microsoft 360 (Outlook, Teams, One Drive) experience * Workforce management experience is preferred but not required * Avaya One X or comparable telephonic software knowledge **Preferred Qualifications** * Worked in a setting where there were contractual customer expectations, performance guarantees * Excellent communication skills both verbal and written * Experience supporting complex and nuanced work * Ability to discern key points to assist with problem resolution * Demonstrate ability to handle multiple assignments competently, accurately, and efficiently * Ability to follow direction, multi-task, and adapt to change * Foundational knowledge of computers (e.g., navigation, working in multiple windows, basic functions such as copy/paste, basic trouble-shooting skills) * Ability to learn in an online/telework environment **Education** * High School Diploma or GED **Pay Range** The typical pay range for this role is $18.50 - $31.72. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. **Benefits** As a valued member of our team, you'll enjoy a comprehensive benefits package, including: * Medical, dental, and vision benefits * 401(k) retirement savings plan * Employee Stock Purchase Plan * Fully-paid term life insurance plan * Short-term and long-term disability benefits * Numerous well-being programs * Education assistance * Free development courses * CVS store discount * Discount programs with participating partners * Paid Time Off (PTO) or vacation pay * Paid holidays throughout the calendar year **Work Environment and Culture** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. They make choices according to what's best for the team, live for opportunities to collaborate and make a difference, and make us the #1 Top Workplace in the area. **How to Apply** If you're passionate about making a difference in people's lives and have a heart for customer service, we want to hear from you! Apply now and join our team of dedicated professionals who are committed to transforming the healthcare industry. Apply Job! Apply for this job