Experienced Customer Service Consultant for Streaming Support - Remote Technical Troubleshooting and Account Management Specialist

Welcome to blithequark: Where Passion Meets Innovation Imagine being part of a dynamic team that revolutionizes the way people experience entertainment. At blithequark, we're dedicated to providing exceptional customer service to the users of a global giant in the streaming media and entertainment industry. As a Consultant for Streaming Support in a remote customer service role, you will be the frontline ambassador, ensuring that our customers have a seamless and enjoyable streaming experience. If you're passionate about technology, customer service, and entertainment, we invite you to join our team and grow with us in this exciting industry. Job Overview In this role, you will assist customers with technical issues, account inquiries, and troubleshooting related to streaming services. Your excellent communication skills, customer-first approach, and ability to resolve technical problems efficiently will make you a valuable asset to our team. You'll collaborate with cross-functional teams to enhance customer satisfaction, drive business growth, and stay up-to-date with the latest trends and technologies in the streaming industry. Key Responsibilities: Provide exceptional customer service to streaming customers via phone, email, or chat, resolving technical issues, and addressing account inquiries in a timely and professional manner Troubleshoot streaming-related problems, including issues with devices, internet connectivity, and account settings, using your technical expertise and problem-solving skills Collaborate with internal teams, such as technical support and product development, to identify and resolve customer issues, improve processes, and enhance the overall customer experience Stay up-to-date with the latest streaming services, devices, and technologies, including new releases, updates, and industry trends, to provide accurate and informative support to customers Utilize CRM applications and other software tools to manage customer interactions, track issues, and analyze data to improve customer satisfaction and business outcomes Participate in ongoing training and development programs to enhance your technical skills, product knowledge, and customer service expertise, ensuring that you're always equipped to provide exceptional support Qualifications and Requirements To be successful in this role, you'll need: Experience working in a customer service or contact center environment, with a passion for providing exceptional customer experiences and a proven track record of resolving customer issues efficiently Basic troubleshooting skills and a demonstrated understanding of streaming services on various devices, including smartphones, smart TVs, and gaming consoles Technical support experience, with the ability to diagnose and resolve technical issues, and a strong understanding of internet connectivity, devices, and software applications Strong problem-diagnosis and problem-solving skills, with the ability to think critically and outside the box to resolve complex customer issues Multi-tasking skills, with the ability to use several applications simultaneously, including CRM software, troubleshooting tools, and customer service platforms Experience working with CRM applications (preferred), with the ability to manage customer interactions, track issues, and analyze data to improve customer satisfaction and business outcomes Basic PC keyboarding skills and Microsoft Office experience (Outlook, Word, Excel), with the ability to navigate software applications and utilize technology to enhance customer support Essential Skills and Competencies: Excellent communication and interpersonal skills, with the ability to build rapport with customers, colleagues, and stakeholders Strong technical skills, with the ability to troubleshoot and resolve technical issues, and a strong understanding of internet connectivity, devices, and software applications Customer-first approach, with a passion for providing exceptional customer experiences and a proven track record of resolving customer issues efficiently Ability to work in a fast-paced, dynamic environment, with a strong sense of adaptability, flexibility, and resilience Strong problem-solving and analytical skills, with the ability to think critically and outside the box to resolve complex customer issues What We Offer At blithequark, we're committed to providing our employees with a comprehensive benefits package, including: Competitive hourly rate and paid training, with opportunities for career advancement and professional growth Additional pay incentives, as well as monthly rewards and recognition programs, to recognize and reward your hard work and dedication Medical, dental, and vision benefits, plus added benefits such as 401k and paid time off, to support your physical and financial well-being Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy, to help you relax, recharge, and pursue your passions Promote-from-within opportunities, with 80% of our frontline leaders beginning their careers as representatives, to support your career growth and advancement EAP and Health and Wellness programs, including a personal trainer dedicated to blithequark, to support your mental and physical health Work Environment and Company Culture At blithequark, we're proud of our dynamic and inclusive work environment, where diversity, equity, and inclusion are valued and respected. We're committed to creating a workplace where everyone feels welcome, valued, and empowered to contribute their best work. As a remote employee, you'll be part of a virtual team that's connected, collaborative, and passionate about delivering exceptional customer experiences. Our Culture Highlights: A culture of innovation, where creativity, experimentation, and learning are encouraged and rewarded A collaborative and supportive team environment, where everyone feels valued, respected, and empowered to contribute their best work Opportunities for professional growth and development, with training, mentorship, and career advancement opportunities A commitment to diversity, equity, and inclusion, with a focus on creating a workplace where everyone feels welcome, valued, and respected A fun and dynamic work environment, with virtual social events, team-building activities, and recognition programs to celebrate your achievements and milestones How to Apply If you're passionate about customer service, technology, and entertainment, and you're looking for a challenging and rewarding role with a dynamic company, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We can't wait to hear from you and explore how you can contribute to our team's success. Conclusion At blithequark, we're committed to providing exceptional customer experiences, driving business growth, and creating a workplace where everyone feels welcome, valued, and empowered to contribute their best work. If you're looking for a challenging and rewarding role with a dynamic company, we invite you to join our team and grow with us in this exciting industry. Apply now and take the first step towards an exciting and fulfilling career with blithequark. Apply for this job