Experienced Customer Service Center Coordinator – Smart Buildings, Automation, Fire Alarm, and Security Systems Support – 1st Shift Opportunity

Introduction to arenaflex At arenaflex, we are driven by a passion for enabling sustainable progress through technology, empowering customers by combining the real and digital worlds to improve how we live, work, and move today and for the next generation. Our commitment to our people is unwavering, recognizing that their growth and well-being are the foundation of our success. As a global, diverse team, we support and challenge each other to grow in new ways, fostering an environment where everyone can thrive. About Our Smart Buildings Division Our Smart Buildings division is dedicated to creating efficient, safe, adaptable, and responsible environments. We aim not just to improve buildings but to create perfect places that enhance people's lives. By integrating technology and innovation, we strive to make a positive impact on the world around us. Job Overview We are seeking an experienced Customer Service Center Coordinator to join our team in Irving, TX. This 1st shift position, with anticipated hours of 6:00/7:00 AM - 6:00/7:00 PM, will play a critical role in handling normal and after-hours dispatch and documentation of all emergency calls for our Retail Commercial Services & Support. The successful candidate will provide support functions for several offices, aiding in meeting customers' needs during critical times to ensure performance demands are met. Key Responsibilities: Coordinate and schedule field technical service activities and resources to ensure customer expectations and commitments are met, delivering the highest quality service possible to assigned product lines. Provide support, information, prioritization, and coordination of assignments for field service personnel for emergency service dispatch and national/enterprise account call handling. Serve as the main point of contact for all service customers, ensuring all service requests and dispatches are well-detailed, coordinated, prioritized, and organized for review and follow-up action whenever vital. Work alternating weekly work schedules within the anticipated hours, which may include weekend days as scheduled, and cover additional alternate days/schedules to meet department needs. Qualifications Essential Qualifications: High school diploma or state-recognized GED. Experience in customer service call handling, dispatching, and service response in a related technical industry or military background (3+ years preferred). Knowledgeable in Microsoft Office, PC, and business software systems (i.e., SAP). Strong typing skills. Ability to work during times of high call processing activity and time constraint demands. Legally authorized to work in the United States on a continual and permanent basis without company sponsorship. Preferred Qualifications: Associate Degree. 3+ years of experience in customer service call handling, dispatching, and service response in a related technical industry. Knowledge of HVAC Controls Concepts (Mechanical & Automation). Bilingual (Spanish or French). Skills and Competencies To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Strong problem-solving skills, attention to detail, and the capacity to prioritize tasks under pressure are also essential. Proficiency in Microsoft Office and experience with business software systems will be beneficial. Career Growth and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. You will have access to a variety of training programs, workshops, and opportunities for professional development, helping you to enhance your skills and advance your career. Our diverse and global team provides a unique platform for learning from others, sharing knowledge, and expanding your professional network. Work Environment and Company Culture arenaflex offers a dynamic and inclusive work environment that values diversity, equity, and inclusion. We believe in providing equitable opportunities and building a workplace that reflects the diversity of society. Our commitment to social and business responsibility is integral to our corporate strategy, focusing on protecting the environment, conserving natural resources, and fostering the health and performance of our people. Compensation, Perks, and Benefits arenaflex provides a competitive compensation package, including a variety of health and wellness benefits. The pay range for this position is $33,800 - $57,960, with the actual wage offered depending on budget, candidate experience, knowledge, skills, qualifications, and premium geographic location. Additional perks and benefits may include opportunities for professional development, flexible working arrangements, and access to cutting-edge technology and innovation. Conclusion If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and become part of a global, diverse, and dynamic organization that is shaping the future of technology and innovation. Together, let's create a better tomorrow and make a positive impact on the world around us. Apply now and start your journey with arenaflex today! Apply for this job