**Experienced Customer Service Benefit Advocate - Remote Opportunity in Healthcare Services**

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a dynamic, supportive environment where you can grow and develop your skills? Look no further than this exciting opportunity to join blithequark as a Customer Service Benefit Advocate. As a key member of our team, you will play a vital role in providing top-notch support to our customers, helping them navigate the complexities of healthcare and benefits. **Why Choose blithequark?** At blithequark, we are committed to revolutionizing the healthcare services industry by providing innovative solutions that prioritize customer satisfaction and well-being. Our team is dedicated to fostering a culture of collaboration, empathy, and continuous learning, where every individual can thrive and reach their full potential. As a Customer Service Benefit Advocate, you will be part of a dynamic team that is passionate about making a difference in people's lives. **What to Expect:** As a Customer Service Benefit Advocate, you will be responsible for delivering exceptional customer service and support, addressing a wide range of topics related to benefits, eligibility, and claims. Your key responsibilities will include: * Responding to and resolving customer service inquiries on the first call, addressing topics such as benefits, eligibility, and claims * Educating customers on consumer-driven health care topics to help them select optimal benefit plans * Contacting care providers on behalf of customers for appointment scheduling and specialist connections * Assisting customers in navigating online resources and encouraging self-sufficiency * Researching complex health-related issues to provide accurate information and solutions **What We Require:** To succeed in this role, you will need to possess the following qualifications: * High School Diploma / GED or equivalent work experience * Minimum of 6+ months of customer service experience * Must be 18 years of age or older * Ability to work any shift between 11:30 AM - 8:00 PM EST from Monday to Friday, including occasional overtime and weekends * Must reside within a 100-mile commutable distance of Greensboro, NC **How to Stand Out:** While the above qualifications are essential, we are also looking for individuals who possess the following preferred qualifications: * Familiarity with health care or insurance environments, including medical terminology and benefit plan design * Experience in social work, behavioral health, or working with vulnerable populations * Background in sales or account management **Skills and Competencies:** To excel in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Proficiency in using technology and online resources * Ability to work independently and as part of a team * Strong customer service skills, with a focus on empathy and understanding **Career Growth Opportunities and Learning Benefits:** At blithequark, we are committed to investing in our employees' growth and development. As a Customer Service Benefit Advocate, you will have access to: * Comprehensive training program lasting 18 weeks, conducted virtually * Ongoing coaching and feedback to help you improve your skills and performance * Opportunities for career advancement and growth within the organization * Collaborative work environment that fosters learning and development **Work Environment and Company Culture:** Our work environment is designed to promote collaboration, creativity, and innovation. As a Customer Service Benefit Advocate, you will be part of a dynamic team that is passionate about making a difference in people's lives. Our company culture is built on the following values: * Empathy and understanding * Collaboration and teamwork * Continuous learning and development * Innovation and creativity * Customer satisfaction and well-being **Compensation, Perks, and Benefits:** As a valued member of our team, you will receive a competitive compensation package, including: * Competitive salary * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career advancement and growth **How to Apply:** If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Service Benefit Advocate. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer:** blithequark is an equal opportunity employer, committed to fostering a diverse and inclusive work environment. We welcome applications from individuals of all backgrounds, cultures, and perspectives. If you require accommodations during the application or interview process, please let us know. Apply for this job