Experienced Customer Service Associate - Remote Per Diem Opportunity at blithequark

Join blithequark's Dynamic Team as a Customer Service Associate and Make a Difference Are you a customer service professional looking for a flexible, remote work opportunity? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving? blithequark is seeking a highly skilled and motivated Customer Service Associate to join our team on a per diem basis. As a remote work-from-home opportunity, this role offers the flexibility to work within the state of Florida while being part of a dynamic and growing organization. About blithequark and the Industry blithequark is a leading organization in the healthcare industry, dedicated to providing high-quality services and support to its customers. As a Customer Service Associate, you will play a critical role in ensuring that our customers receive the best possible experience, addressing their inquiries, and resolving any issues in a timely and professional manner. Our team is committed to delivering exceptional customer service, and we are looking for individuals who share our values and are passionate about making a difference. Key Responsibilities As a Customer Service Associate at blithequark, you will be responsible for: Acting as a liaison in the Call Center, responding to customer inquiries, and providing accurate and professional service. Researching, understanding, and documenting plan information related to covered benefits, eligibility, enrollment, and claims payments. Assisting customers in a caring and knowledgeable manner, representing blithequark as a skilled healthcare professional. Handling incoming sales inquiries from prospective customers, answering basic questions, and referring to licensed sales agents for closure. Providing assistance with customer service walk-in members in a timely and efficient manner. Maintaining confidentiality at all times, following departmental and organizational confidentiality guidelines. Contributing towards meeting departmental performance goals, including average speed of answer, service level, and abandonment rate. Participating in special projects as requested or approved by management. Essential Qualifications To be successful in this role, you will need: A High School diploma, G.E.D., or equivalent experience. Some college preferred. One year of related work experience in a call center or customer service environment interacting with customers. The ability to work the designated shift and overtime as needed. Intermediate to Advanced computer skills, including Microsoft Applications. The ability to accurately type 45 words per minute while speaking with a customer on the phone. Bi-lingual candidates must be able to speak, read, write, and comprehend in Spanish and English. Certification required by passing the Bi-lingual/Medical Interpretation test, provided by ATLA at blithequark. Preferred Qualifications While not required, the following qualifications are highly preferred: Previous experience in the healthcare industry. Knowledge of customer care processes and techniques. Excellent verbal, interpersonal, and written communication skills. Superior customer service telephone skills, including active listening and questioning skills. Skills and Competencies To excel in this role, you will need: Excellent verbal, interpersonal, and written communication skills. Superior customer service telephone skills, including active listening and questioning skills. Basic math, analytical, and problem-solving skills. The ability to think critically to define issues, identify risks, and propose outcomes. Organization, prioritization, and time management skills. The ability to interact professionally and work effectively as a team with all levels of employees and management. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Associate, you will have the opportunity to: Develop your skills and knowledge in customer service and healthcare. Participate in training sessions, surveys, and department meetings. Take on additional responsibilities and contribute to special projects. Advance your career within the organization. Work Environment and Company Culture blithequark is a dynamic and growing organization that values its employees and customers. As a remote work-from-home opportunity, you will have the flexibility to work from the comfort of your own home while being part of a collaborative and supportive team. Our company culture is built on a foundation of respect, integrity, and compassion, and we are committed to providing a positive and inclusive work environment. Compensation, Perks, and Benefits While specific compensation details are not provided, blithequark offers a competitive package that includes a range of benefits and perks, such as: A flexible, remote work-from-home schedule. Opportunities for career growth and development. A collaborative and supportive team environment. A comprehensive benefits package. Conclusion If you are a motivated and customer-focused individual looking for a flexible, remote work opportunity, we encourage you to apply for this exciting role at blithequark. As a Customer Service Associate, you will play a critical role in delivering exceptional customer experiences and contributing to the success of our organization. Join our dynamic team and make a difference in the lives of our customers. Apply for this job