**Experienced Customer Service Associate - Nights and Weekends (Full Time) at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two interactions are the same? Look no further! blithequark is seeking an experienced Customer Service Associate to join our dynamic team, working nights and weekends in a full-time capacity. **About blithequark** blithequark is a leading innovator in the live event industry, dedicated to providing unparalleled experiences for our customers and sellers alike. Our mission is to revolutionize the way people connect with live events, and we're looking for talented individuals like you to help us achieve this vision. **The Opportunity** As a Customer Service Associate, you will be the face of blithequark, working closely with our valued sellers and customers to resolve issues, answer questions, and provide elite service. You will be responsible for managing transactions, responding to emails, and taking calls on a broad range of event and order-related topics. Your exceptional communication skills, attention to detail, and organizational abilities will enable you to navigate complex situations and provide solutions that exceed our customers' expectations. **How Your Role Expectations Will Progress** As a Customer Service Associate, your role expectations will evolve significantly over the first 30, 90, and 180 days. Here's a breakdown of what you can expect: **Seller Operations Associate (30 days in)** * Complete new hire orientation, gaining a deep understanding of how blithequark operates and the live event industry. * Learn about ticket marketplaces and how you'll contribute to providing exceptional experiences for our customers. * Gain industry knowledge, experience, and critical thinking skills to proactively identify potential order issues and find solutions. **Seller Operations Associate (60 days in)** * Investigate instances where customer experience has been affected, determine the root cause, and resolve issues fairly and constructively. * Handle day-to-day interactions with sellers, going beyond traditional customer service responsibilities. * Navigate the order queue and determine what requires attention to provide real-time assistance. **Seller Operations Associate (90 days in)** * Play an active role in continued learnings to advance your skill sets necessary for individual and team goals. * Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. **What You'll Bring** To succeed as a Customer Service Associate, you'll need to bring the following skills and qualities: * Outstanding communication, attention to detail, and organizational skills. * A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills. * A genuine interest in the live event space and a willingness to learn and grow. **Work Environment and Schedule** Our office is located in Coppell, TX, and we offer a hybrid work model that balances in-office and remote work. Your schedule will be: * Monday-Friday, 8:30am-5:00pm, for the first 4 weeks of employment (paid training). * Hybrid model: 3 days in office and 2 days at home. * Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off. **Compensation and Benefits** * $40,000 base salary with overtime eligibility. * Bi-annual bonuses and annual equity grant. * Overtime eligibility for any hours worked over 40/week. **Why Join blithequark?** At blithequark, we're passionate about creating a work environment that's inclusive, supportive, and empowering. We offer: * Opportunities for career growth and professional development. * A dynamic and collaborative team environment. * A comprehensive benefits package, including health insurance, retirement plans, and paid time off. **Ready to Join the blithequark Team?** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our dynamic team and be a part of the blithequark revolution. **How to Apply** To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you! Apply Now! Apply for this job