**Experienced Customer Service Associate - Nights and Weekends (Full Time) at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, a leading innovator in the live event industry. We're seeking a highly motivated and detail-oriented Customer Service Associate to join our team, working nights and weekends in our Coppell, TX office. **About blithequark** blithequark is a dynamic and rapidly growing company that's revolutionizing the way people experience live events. Our mission is to provide a seamless and enjoyable experience for our customers, and we're looking for talented individuals like you to help us achieve this goal. With a strong focus on innovation, customer satisfaction, and employee growth, blithequark is the perfect place for you to launch or advance your career. **The Opportunity** As a Customer Service Associate at blithequark, you'll play a critical role in managing transactions and relationships with our valued sellers and customers. You'll be responsible for taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we're providing elite service to both our sellers and our customers. Your expertise will be essential in resolving issues, providing solutions, and exceeding customer expectations. **How Your Role Expectations Will Progress** As a Customer Service Associate, your role expectations will progress in the following ways: **Seller Operations Associate (30 days in)** * Complete new hire orientation, gaining the knowledge and resources about how blithequark operates and the live event industry you need to be successful. * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. * Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems. **Seller Operations Associate (60 days in)** * Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. * Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities. * Navigate order queue and determine what requires attention to provide real-time assistance. **Seller Operations Associate (90 days in)** * Play an active role in continued learnings to advance skill sets necessary for individual and team goals. * Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. **What You'll Bring** To succeed as a Customer Service Associate at blithequark, you'll need to bring the following skills and qualities: * Outstanding communication, attention to detail, and organizational skills. * Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills. * Interest in the live event space and an eager-to-learn attitude. **Work Schedule and Benefits** * The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. * Hybrid model, not fully remote. 3 days in-office and 2 days at home. * Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off. * $40,000 base salary with overtime eligibility, Bi-Annual bonuses, and annual equity grant. * Any hours worked over 40/week are overtime eligible. **Why Join blithequark?** At blithequark, we're committed to creating a work environment that's engaging, inclusive, and supportive. We offer a range of benefits, including: * Competitive salary and bonus structure * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive benefits package, including health, dental, and vision insurance **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Customer Service Associate at blithequark. What We're Looking For * 1-2 years of customer service experience in a fast-paced environment * Strong communication and problem-solving skills * Ability to work in a team environment and provide excellent customer service * Basic computer skills and proficiency in Microsoft Office * High school diploma or equivalent required; degree in a related field preferred What We Offer * Competitive salary and bonus structure * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive benefits package, including health, dental, and vision insurance How to Apply If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Customer Service Associate at blithequark. Don't miss this opportunity to join a dynamic and rapidly growing company that's revolutionizing the way people experience live events. Apply now to become a part of our team and start your career journey with blithequark! Equal Employment Opportunity blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and supportive work environment. Accommodation blithequark is committed to providing reasonable accommodations to applicants with disabilities. If you require an accommodation during the application process, please contact us at [insert contact email or phone number]. Disclaimer What We're Looking For * 1-2 years of customer service experience in a fast-paced environment * Strong communication and problem-solving skills * Ability to work in a team environment and provide excellent customer service * Basic computer skills and proficiency in Microsoft Office * High school diploma or equivalent required; degree in a related field preferred What We Offer * Competitive salary and bonus structure * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive benefits package, including health, dental, and vision insurance How to Apply If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Customer Service Associate at blithequark. Don't miss this opportunity to join a dynamic and rapidly growing company that's revolutionizing the way people experience live events. Apply now to become a part of our team and start your career journey with blithequark! Equal Employment Opportunity blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and supportive work environment. Accommodation blithequark is committed to providing reasonable accommodations to applicants with disabilities. If you require an accommodation during the application process, please contact us at [insert contact email or phone number]. Disclaimer By applying for this position, you acknowledge that you have read and understood the job description and requirements. You also acknowledge that you have the necessary skills and qualifications to perform the duties and responsibilities of the position. Apply for this job