**Experienced Customer Service Associate – Nights and Weekends (Full Time) at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join our dynamic team at blithequark as a Customer Service Associate – Nights and Weekends. As a key member of our Seller Operations team, you will play a vital role in ensuring that our valued sellers and customers receive top-notch service, even outside of traditional business hours. **About blithequark** blithequark is a leading player in the live event industry, revolutionizing the way people experience and engage with events. Our innovative platform connects buyers and sellers, providing a seamless and secure marketplace for event tickets. With a strong commitment to customer satisfaction, we strive to create an exceptional experience for every interaction, from initial inquiry to final resolution. **Your Role as a Customer Service Associate** As a Customer Service Associate at blithequark, you will be the face of our company, providing elite service to our sellers and customers through various channels, including phone and email. Your primary responsibilities will include: * Managing transactions and relationships with our valued sellers and customers * Responding to a broad range of event and order-related questions * Investigating instances where customer experience has been affected and resolving issues fairly and constructively * Handling day-to-day interactions with sellers, including monitoring open and pending orders * Providing real-time assistance and support to ensure timely confirmation by ticket sellers **Your Journey with blithequark** As a Seller Operations Associate, your role expectations will progress significantly over the first 30, 90, and 180 days. Here's a breakdown of what you can expect: * **30 days in**: Complete new hire orientation, gaining the knowledge and resources needed to succeed in your role. Learn about blithequark's operations, the live event industry, and how you'll contribute to providing great experiences for our customers. * **60 days in**: Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. Handle day-to-day interactions with sellers beyond traditional customer service responsibilities. * **90 days in**: Play an active role in continued learnings to advance your skill sets necessary for individual and team goals. Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. **What We're Looking For** To succeed as a Customer Service Associate at blithequark, you'll need to bring the following qualities and skills to the table: * **Outstanding communication, attention to detail, and organizational skills**: You'll be the primary point of contact for our sellers and customers, so it's essential to possess excellent communication and problem-solving skills. * **Strong customer service mindset**: You'll need to embody a customer-centric approach, with a focus on problem-solving, decision-making, and resolution skills. * **Interest in the live event space**: We're looking for someone who's passionate about the live event industry and eager to learn about the intricacies of our business. * **Ability to work in a fast-paced environment**: You'll need to thrive in a dynamic environment where no two interactions are ever the same. **Work Environment and Schedule** Our office is located in Coppell, TX, and we offer a hybrid work model that balances in-office and remote work. Your schedule will be as follows: * **First 4 weeks of employment**: Monday-Friday, 8:30am-5:00pm, for training. Training is paid and takes place in-office. * **Hybrid model**: 3 days in-office and 2 days at home. * **Hours**: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off. **Compensation and Benefits** As a Customer Service Associate at blithequark, you'll enjoy a competitive compensation package, including: * **$40,000 base salary**: With overtime eligibility, you'll have the opportunity to earn additional income. * **Bi-annual bonuses**: We reward our team members for their hard work and dedication. * **Annual equity grant**: You'll have the chance to participate in our company's growth and success. * **Overtime eligibility**: Any hours worked over 40/week are eligible for overtime pay. **Ready to Join the Team?** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Customer Service Associate – Nights and Weekends (Full Time) role at blithequark. Join our dynamic team and be a part of creating an exceptional experience for our valued sellers and customers. Apply Now! Apply for this job