**Experienced Customer Service and Sales Representative - Telecommunications Solutions for Convention Centers and Meeting Facilities**

Are you passionate about delivering exceptional customer experiences and driving sales growth in a dynamic industry? Do you thrive in a fast-paced, remote work environment where no two days are the same? If so, we invite you to join the team at blithequark, a leading telecommunications provider specializing in managing technology services for convention centers and meeting facilities across the nation. With over 30 years of expertise, blithequark has established itself as the go-to choice for event technology solutions, connecting people and enabling impactful interactions. Our commitment to excellence has earned us a reputation for providing top-notch services to a wide array of events, from Fortune 500 Company gatherings to major trade shows and global summits. As a Telecommunications Customer Support Representative (CSSR) at our national headquarters in Las Vegas, you'll play a vital role in ensuring the seamless operation of our services. You'll be the friendly face and voice of our company, providing exceptional customer service to exhibitors and resolving technical issues promptly and effectively. **Key Responsibilities:** * Identify, research, and resolve technical issues related to customer internet connections, ensuring minimal downtime and maximum satisfaction. * Respond to exhibitor inquiries and troubleshoot through various channels, including phone calls, in-person interactions, and emails, providing timely and effective solutions. * Process customer orders and sell value-added services, driving revenue growth and increasing customer satisfaction. * Collect payments and assist with financial transactions, maintaining accurate records and ensuring seamless financial operations. * Support field offices and provide on-site assistance during events as needed, demonstrating flexibility and adaptability in a fast-paced environment. * Collaborate with internal teams to resolve complex issues and improve overall customer experience, fostering a culture of teamwork and collaboration. **Qualifications:** * High school diploma or equivalent required; additional education or certification in relevant fields, such as telecommunications or customer service, is a plus. * Preferably 1-3 years of customer service experience, with a focus on exhibitor services, demonstrating a proven track record of delivering exceptional customer experiences. * Knowledge of data networking products and services is advantageous, but not required. * Excellent communication skills, both verbal and written, with a strong emphasis on telephone customer service, ensuring clear and concise communication with customers and internal stakeholders. * Proficiency in Microsoft Office Suite and other relevant software applications, including CRM systems and customer service platforms. * Flexibility to work occasional evenings, weekends, and holidays, demonstrating a willingness to adapt to changing business needs. * Ability to work independently with minimal supervision and exercise sound judgment, making informed decisions that drive business results. * Successful completion of a background check is required as part of the hiring process. **Essential Skills and Competencies:** * Strong customer service skills, with a focus on delivering exceptional experiences and resolving technical issues promptly and effectively. * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, internal stakeholders, and external partners. * Ability to work in a fast-paced, dynamic environment, with a focus on adaptability and flexibility. * Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions. * Proficiency in Microsoft Office Suite and other relevant software applications, including CRM systems and customer service platforms. * Ability to work independently with minimal supervision and exercise sound judgment, making informed decisions that drive business results. **Career Growth Opportunities and Learning Benefits:** * Opportunities for career growth and advancement, with a focus on developing skills and expertise in customer service, sales, and telecommunications. * Access to ongoing training and development programs, including workshops, webinars, and online courses, to enhance skills and knowledge. * Collaborative and dynamic work environment, with a focus on teamwork and collaboration. * Recognition and rewards for outstanding performance, including bonuses, promotions, and other incentives. **Work Environment and Company Culture:** * Remote work environment, with the flexibility to work from home or in our national headquarters in Las Vegas. * Collaborative and dynamic work environment, with a focus on teamwork and collaboration. * Recognition and rewards for outstanding performance, including bonuses, promotions, and other incentives. * Opportunities for career growth and advancement, with a focus on developing skills and expertise in customer service, sales, and telecommunications. **Compensation, Perks, and Benefits:** * Competitive salary and benefits package, including health insurance, retirement plans, and paid time off. * Opportunities for career growth and advancement, with a focus on developing skills and expertise in customer service, sales, and telecommunications. * Collaborative and dynamic work environment, with a focus on teamwork and collaboration. * Recognition and rewards for outstanding performance, including bonuses, promotions, and other incentives. **Equal Opportunity Employer:** * blithequark is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace environment. * We welcome applications from individuals of all backgrounds and experiences, and do not discriminate based on race, religion, gender, age, disability, or any other legally protected characteristic. If you're passionate about delivering exceptional customer experiences and driving sales growth in a dynamic industry, we invite you to join our team at blithequark. Apply now to become a Telecommunications Customer Support Representative and take the first step towards a rewarding and challenging career in customer service and sales. Apply for this job