**Experienced Customer Service and Sales Representative – Remote Work Opportunity with arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences and fostering long-lasting relationships with our members. As a key member of our team, you'll have the opportunity to make a positive impact on the lives of our valued customers while enjoying a flexible and supportive work environment. If you're passionate about providing top-notch service, have a knack for sales, and are eager to grow your career, we invite you to join our dynamic team as an Experienced Customer Service and Sales Representative. **About arenaflex** arenaflex is a leading provider of Credit Union Services, committed to empowering our members to achieve their financial goals. With a strong focus on innovation, collaboration, and community involvement, we strive to create a work environment that's both challenging and rewarding. Our team is comprised of dedicated professionals who share a passion for delivering exceptional service and making a meaningful difference in the lives of our members. **Why Join arenaflex?** * **Career Advancement and Growth Opportunities**: At arenaflex, we believe in investing in our employees' growth and development. With opportunities for career advancement and ongoing training, you'll have the chance to expand your skills and take on new challenges. * **Flexible Remote Work Options**: Enjoy the flexibility to work from home or our hybrid office in Rexburg, ID, allowing you to balance your work and personal life with ease. * **Supportive and Collaborative Work Environment**: Our team is built on a foundation of mutual respect, open communication, and a shared commitment to excellence. You'll be part of a dynamic and supportive community that's dedicated to helping you succeed. * **Make a Positive Impact**: As a Customer Service and Sales Representative, you'll have the opportunity to make a real difference in the lives of our members, helping them achieve their financial goals and build strong relationships with our credit union. * **Ongoing Training and Certification Opportunities**: Stay up-to-date with the latest industry trends and best practices through our comprehensive training programs and certification opportunities. **Job Responsibilities** As an Experienced Customer Service and Sales Representative, you'll be responsible for: * **Answering Incoming Phone Calls**: Respond to member inquiries in a timely and professional manner, ensuring quality service and resolving issues efficiently. * **Cross-Selling Credit Union Products and Services**: Identify opportunities to enhance member relationships by promoting our credit union products and services. * **Assisting and Training Members**: Provide guidance and support to members in using automated services, ensuring they have the tools and knowledge needed to succeed. * **Complying with Regulations**: Complete account transaction requests efficiently and accurately, adhering to regulatory requirements and arenaflex policies. * **Training Other Service Center Employees**: Share your expertise and knowledge with colleagues, helping to build a strong and cohesive team. **Essential Qualifications** To succeed in this role, you'll need: * **Minimum Educational Requirement**: High School Diploma or equivalent * **Related Experience**: One to twelve months of experience in a call center or branch environment * **MSR Certification**: Must be MSR Certified or complete Certification within 3 months of hire * **Basic Computer Operating Skills**: Proficiency in Microsoft Office and basic computer operating skills * **Effective Communication**: Ability to communicate patiently and courteously with members **Preferred Qualifications** To stand out in this role, consider having: * **Previous Experience with Symitar and 10-Key**: Familiarity with our systems and software will give you a head start in this position. * **High-Speed Typing**: Ability to type a minimum of 35 words per minute will help you efficiently process member requests. * **Credit Union Policies and Procedures**: Familiarity with our policies and procedures will enable you to provide expert guidance to members. **Work Environment and Company Culture** At arenaflex, we're committed to creating a work environment that's both challenging and rewarding. Our team is built on a foundation of mutual respect, open communication, and a shared commitment to excellence. You'll have the opportunity to work with a dynamic and supportive community that's dedicated to helping you succeed. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * **Salary**: A competitive salary based on experience and qualifications * **Benefits**: Comprehensive benefits package, including health, dental, and vision insurance * **Paid Time Off**: Generous paid time off policy, including vacation, sick leave, and holidays * **Professional Development**: Opportunities for ongoing training and certification **How to Apply** If you're passionate about delivering exceptional customer service and sales, and are eager to grow your career, we invite you to apply for this exciting opportunity. Please submit your application through our website, and a member of our team will be in touch to discuss your qualifications further. Apply Now! At arenaflex, we're committed to fostering a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Apply for this job