Experienced Customer Service and E-Commerce Supervisor for Enhanced Customer Experience and Operational Efficiency at blithequark

Introduction to blithequark At blithequark, we are dedicated to nourishing people and the planet through our commitment to exceptional customer service, innovative e-commerce solutions, and a passion for making a positive impact. As a leader in our industry, we strive to create an environment where our team members can thrive, grow, and make a real difference in the lives of our customers. We are now seeking an experienced and motivated Customer Service & E-Commerce Supervisor to join our team and play a key role in driving our customer service and e-commerce programs forward. Job Overview In this exciting and challenging role, you will be responsible for supporting the Customer Service & E-Commerce programs at blithequark, with a focus on delivering outstanding customer experiences, driving safety, quality, and productivity, and ensuring the successful execution of our e-commerce operations. As a Supervisor, you will lead by example, providing guidance, coaching, and development opportunities to our team members, and fostering a positive and inclusive work environment that promotes collaboration, mutual respect, and exceptional morale. Key Responsibilities Deliver outstanding customer experiences and hold all team members accountable for providing exceptional customer service Establish clear expectations for balancing in-store customer service and completing online orders, and monitor in-store and online customer flow to assign tasks effectively Seek awareness of relevant competitors and industry trends, and ensure an effective and efficient response to customer questions, requests, and concerns Support collaborative and productive relationships with departmental leaders, store leadership, and partners, such as delivery drivers Foster a positive environment of outstanding teamwork, mutual respect, and exceptional morale, and maintain team member safety and security standards Ensure compliance with relevant regulatory rules and standards, and develop, coach, mentor, and motivate team members to sustain a high-performing team and minimize turnover Maintain cleanliness of workspaces, including staging areas and coolers, and ensure the security of equipment, such as MSRs, phones, and currency counters Proactively identify process improvement opportunities, and consistently communicate and model blithequark's core values, leadership principles, and support goals Essential Qualifications 12+ months of retail experience, with a proven track record of providing exceptional customer service and leading teams Ability to perform task management, balancing dynamic customer flows, and strong analysis skills to root cause underperformance Excellent interpersonal, motivational, team-building, and customer relationship skills, with the ability to teach others in a positive and constructive manner Proficient with email, Microsoft Office, and operations-related applications, with the ability to learn and adapt to new systems and technologies Preferred Qualifications Experience in e-commerce operations, with a strong understanding of online order fulfillment and delivery processes Knowledge of retail operations, including inventory management, cash handling, and customer service protocols Experience with leadership principles, such as coaching, mentoring, and developing team members, with a focus on creating a positive and inclusive work environment Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Strong communication and interpersonal skills, with the ability to build relationships with team members, customers, and partners Excellent problem-solving and analytical skills, with the ability to identify and resolve issues efficiently and effectively Ability to work in a fast-paced environment, with a focus on delivering exceptional customer experiences and driving business results Strong leadership and coaching skills, with the ability to develop and motivate team members to achieve their full potential Ability to adapt to changing circumstances, with a focus on continuous learning and improvement Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our team members with opportunities for growth, development, and career advancement. As a Customer Service & E-Commerce Supervisor, you will have access to a range of training and development programs, including leadership development, customer service skills, and e-commerce operations. You will also have the opportunity to work with a talented and dedicated team, and to contribute to the success and growth of our organization. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment, which is built on a foundation of mutual respect, trust, and open communication. We believe in fostering a culture of collaboration, innovation, and continuous learning, and we are committed to creating a workplace where our team members can thrive and grow. As a Customer Service & E-Commerce Supervisor, you will be an important part of our team, and you will play a key role in shaping our culture and contributing to our success. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, which includes a hourly wage range of $18.00 - $24.10, commensurate with experience. We also offer a range of perks and benefits, including health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs. We believe in recognizing and rewarding our team members for their hard work and contributions, and we are committed to providing a fair and equal employment opportunity for all. Conclusion If you are a motivated and experienced customer service professional, with a passion for delivering exceptional customer experiences and driving business results, we encourage you to apply for this exciting opportunity. As a Customer Service & E-Commerce Supervisor at blithequark, you will have the chance to make a real difference in the lives of our customers, and to contribute to the success and growth of our organization. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark team and start your journey to a rewarding and challenging career. Apply for this job