Experienced Customer Service and Call Center Representative for Emergency Alarm Monitoring Services – Full-Time Position with Opportunities for Remote Work and Professional Growth

Introduction to arenaflex and the Industry arenaflex is a leading provider of 24-hour alarm monitoring services for residential and commercial customers, ensuring the safety and security of communities across the region. As a critical part of our team, you will play a vital role in responding to emergency signals, notifying and verifying alarm signals, and dispatching the proper authorities when needed. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we invite you to join our dynamic team as a Call Center Representative. About the Role We are seeking highly motivated and experienced customer service professionals to join our team in Manasquan, New Jersey. As a Call Center Representative, you will be responsible for handling emergency signals, notifying and verifying alarm signals, and dispatching the proper authorities. This is a full-time position that offers a competitive starting pay of $17.49 per hour, shift differentials up to $4.00 per hour, and bilingual differentials. You will also be eligible for a comprehensive benefits package, including medical, dental, and vision insurance, generous PTO, tuition reimbursement, and a 401(k) plan. Key Responsibilities Handle emergency signals and respond promptly to ensure the safety and security of our customers Notify and verify alarm signals to determine the appropriate course of action Dispatch the proper authorities, such as police or fire departments, when necessary Provide exceptional customer service and support to our clients, responding to their inquiries and concerns in a professional and courteous manner Work effectively in a fast-paced environment, prioritizing tasks and managing multiple calls and situations simultaneously Collaborate with colleagues and other teams to ensure seamless service delivery and resolve issues efficiently Essential Qualifications High school diploma or equivalent required Previous customer service experience, preferably in a call center or emergency response environment Ability to work flexible hours, including weekends, holidays, and overtime as needed Computer literacy and proficiency in using software applications and technology systems Excellent communication and interpersonal skills, with the ability to work effectively in a team environment Preferred Qualifications Bilingual or multilingual skills, with the ability to communicate effectively with customers who speak languages other than English Previous experience in alarm monitoring or emergency response services Knowledge of security protocols and procedures, with the ability to apply this knowledge in a practical setting Experience working in a hybrid remote environment, with the ability to work independently and manage time effectively Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Call Center Representative, you will have access to comprehensive training programs, including paid on-site training in Manasquan, New Jersey, starting January 2nd, 2024. You will also have opportunities to advance your career, take on new challenges, and develop new skills, with the potential to work from home after successful completion of training. Work Environment and Company Culture arenaflex is a family-oriented team environment that values diversity, inclusivity, and respect. We believe in fostering a positive and supportive work environment, where employees feel valued, empowered, and motivated to deliver exceptional results. As a Call Center Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer service and making a difference in the lives of our customers. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a starting pay of $17.49 per hour, shift differentials up to $4.00 per hour, and bilingual differentials. You will also be eligible for a comprehensive benefits package, including: Medical, dental, and vision insurance 401(k) plan with company match Generous PTO package Tuition reimbursement Employee assistance program Employee discount Flexible spending account Health savings account Life insurance Professional development assistance Referral program Retirement plan Vision insurance Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to join our team as a Call Center Representative. With opportunities for career growth, professional development, and a competitive compensation package, this is an exciting opportunity to take your career to the next level. Apply now to join the arenaflex team and make a difference in the lives of our customers! Apply for this job