**Experienced Customer Service Agent - Retail - Interactive Gaming Industry - Remote Opportunity**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If you're a driven and customer-focused individual with a knack for turning potentially unpleasant situations into memorable moments, we want to hear from you! At blithequark, we're revolutionizing the gaming industry by pushing the boundaries of what's possible. As a leading interactive gaming company, we're committed to creating immersive experiences that are both responsible and innovative. Our mission is to challenge the status quo and make a lasting impact on the lives of our customers. And we're looking for talented individuals like you to join our team! **About blithequark** blithequark is a dynamic and forward-thinking company that's passionate about creating unforgettable experiences for our customers. With a strong presence in the gaming industry, we're constantly innovating and pushing the boundaries of what's possible. Our team is made up of talented individuals who share our passion for delivering exceptional customer experiences and making a lasting impact on the lives of our customers. **Job Summary** As a Retail Customer Service Agent at blithequark, you'll be the face and voice of our company, providing exceptional customer experiences to our guests across the country. You'll be responsible for communicating with our players and guests via phone, live chat, and email, using your excellent communication skills and problem-solving abilities to resolve issues and provide comprehensive information on our properties and services. If you're a driven and customer-focused individual with a passion for delivering exceptional customer experiences, we want to hear from you! **Key Responsibilities** * Communicate with our players and guests via phone, live chat, and email to ensure a seamless customer experience and provide comprehensive information on our properties and services. * Use internal resources and systems to view guest account statuses and histories, using the information to assist guests over the phone. * Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the blithequark brand. * Assist guests with booking hotel reservations, provide relevant information about our properties, and address the guest's inquiry while sustaining company conversion rate expectations. * Operate our telephone call service by answering and transferring inbound phone calls and execute outbound phone calls when applicable. * Answer guest questions about our hotel properties, casino property information, occasional PENNPlay account information, and property event information. * Follow various internal standard operating procedures to escalate issues to casino property personnel or use your resources to find applicable answers for the consumer on any questions you may not know the answer to immediately. * Deliver exceptional performance results in customer satisfaction while maintaining a positive tone with consumers over the phone and demonstrating patience and understanding regardless of the situation. * Collaborate with your leaders and fellow team members to stay current of daily occurrences at our properties and within our backend systems that are impactful to the player experience. * Maintain a strong track record for punctuality and attendance. * Perform other duties as assigned. **Qualification Requirements** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High School diploma required. College degree, or progress toward a college degree preferred. * Heightened sense of urgency and passion to learn new things. * Highly developed sense of integrity and commitment to guest satisfaction. * Demonstrated passion for excellence with respect to treating and caring for guests. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! * Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some guests may be frustrated when they contact us, and they let that be known. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Have the ability to work some holidays and weekends. **What We Offer** * Competitive compensation package. * Comprehensive Benefits package. * Fun, relaxed work environment. * Tuition Reimbursement & Professional Development Programs. **Why Join blithequark?** At blithequark, we believe that people work their best when they can be themselves. We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all. Our team is made up of talented individuals who share our passion for delivering exceptional customer experiences and making a lasting impact on the lives of our customers. **How to Apply** If you're a driven and customer-focused individual with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join our team and become a part of the blithequark family. Apply Job! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and welcoming for all, and we're proud to be a top workplace in the United States. Apply for this job