Experienced Customer Service Agent - Merchant Team at blithequark

Join the Web3 Revolution as a Customer Service Agent - Merchant Team at blithequark blithequark is the leading global blockchain ecosystem and cryptocurrency infrastructure provider, renowned for its comprehensive suite of financial products, including the world's largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you're seeking a dynamic, mission-driven organization with endless opportunities for growth and learning, then blithequark is the ideal place for you. About the Role As a Customer Service Agent on the Merchant Team at blithequark, you will be the frontline representative for our P2P market, handling all inbound inquiries and establishing outbound communication through various channels such as chats, emails, and calls. Your primary objective will be to provide accurate and timely resolutions to customer issues, ensuring an exceptional customer experience. Key Responsibilities Independently handle customer inquiries and provide accurate information to resolve issues and problems that arise. Continuously update your knowledge with the latest and most relevant information to support customer service operations effectively. Escalate issues to Team Leaders, Managers, and other departments as necessary to ensure prompt resolution. Adhere to Quality Assurance standards and comply with the schedule set by the Team Leader. Assist in the preparation of other processes as assigned by the Team Leader, demonstrating flexibility and a team-oriented attitude. Display a positive team working attitude and behavior within the team and across other departments in the company. Essential Qualifications and Skills To excel in this role, you should possess: 2-3 years of experience in frontline customer support, preferably in the financial or service industry. A passion for delivering outstanding customer experiences and a willingness to go above and beyond to solve complex problems. Adaptability and resilience to operate effectively in a rapidly changing environment. Excellent verbal and written professional skills in both English and Russian. The ability to multitask, prioritize tasks, and manage time effectively. A fast and reliable internet connection (at least 5 Mbps broadband). Flexibility to work on varying shifts, including night shifts, weekends, and public holidays. Preferred Qualifications Knowledge or interest in the blockchain, digital assets, or fintech industry, as well as experience as a blithequark P2P user, are considered advantageous. Familiarity with the nuances of cryptocurrency and blockchain technology can enhance your ability to provide informed support to customers. Career Growth and Learning Opportunities At blithequark, you will have the opportunity to be part of a world-leading blockchain ecosystem that is continually growing. Working alongside diverse, world-class talent, you will be exposed to an environment where learning and growth opportunities are limitless. You will tackle challenging and unique projects, contributing to your professional development and career advancement. Work Environment and Culture blithequark boasts a truly global organization with international teams and a flat organizational structure, fostering collaboration and innovation. Our culture is built on core values that enable excellence and growth, providing a unified and inclusive work environment. We offer flexible working hours, a remote-first policy, and casual work attire, ensuring a healthy work-life balance. Compensation and Benefits We provide a competitive salary and benefits package, recognizing the importance of our team members' contributions to our success. Our compensation and benefits are designed to support your well-being and career goals. Why Join blithequark? By joining blithequark, you become part of a pioneering force in the blockchain and cryptocurrency industry. You will be at the forefront of accelerating cryptocurrency adoption and contributing to the freedom of money. Our commitment to being an equal opportunity employer means we value diversity in our workforce, believing it to be fundamental to our success. If you're ready to be part of the Web3 revolution and contribute your skills and experience to a dynamic and mission-driven organization, apply today to join blithequark as a Customer Service Agent - Merchant Team. blithequark is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice. Take the first step towards an exciting career with blithequark. Apply now and be part of shaping the future of finance! Apply for this job