**Experienced Customer Service Agent - Airport Operations and Ground Handling**

At arenaflex, we're passionate about delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage. As a Ramp Agent, you'll play a vital role in our mission to provide top-notch service to our customers. If you're a people person with a passion for delivering excellent customer service, we want to hear from you! **About arenaflex** arenaflex is a leading provider of air transportation services, with a commitment to safety, customer satisfaction, and employee development. Our team of dedicated professionals is passionate about delivering exceptional experiences to our customers, and we're looking for like-minded individuals to join our team. With a strong focus on innovation, sustainability, and community engagement, arenaflex is a great place to grow your career and make a difference. **Key Responsibilities** As a Ramp Agent, you'll be responsible for ensuring the safe and efficient handling of cargo, baggage, and mail to and from aircraft. Your daily tasks will include: * Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions. * Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions. * Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion. * Operating baggage scanners and computers to ensure accurate routing of baggage to the customer's destination. * Maintaining a safe and secure working environment, adhering to all operational processes and procedures. **Work Environment and Schedule** As a Ramp Agent, you'll work in a fast-paced, dynamic environment with varying shifts, including early morning, evening, and overnight shifts. You'll be required to work between 20 and 40 hours per week, based on operational needs and your seniority. Our stations are located in various airports, and each station has its unique flight schedule. **Benefits and Perks** At arenaflex, we believe in sharing success with our employees. Our comprehensive benefits package includes: * Competitive salary, industry-leading profit-sharing program, and performance incentives. * 401(k) with generous company contributions up to 9%. * Paid time off, including vacation, holidays, paid personal time, maternity and parental leave. * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits. * Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health. * Domestic and International space-available flight privileges for employees and eligible family members. * Career development programs to achieve your long-term career goals. * Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. * Recognition rewards and awards through the platform Unstoppable Together. * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies. * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare. **What You Need to Succeed** To be successful in this role, you'll need: * Consistently prioritize safety and security of self, others, and personal data. * Embrace diverse people, thinking, and styles. * Possess a high school diploma, GED, or high school equivalency. * Be at least 18 years of age and have authorization to work in the United States. * Have a valid driver's license. * Proficiency in English. * Pass a physical ability test (PAT). You can prepare for the PAT by watching this video. * Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE. * Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal. **What Will Give You a Competitive Edge** While not required, having the following skills and qualifications will give you a competitive edge: * Previous experience in customer service, airport operations, or ground handling. * Knowledge of airport procedures and regulations. * Ability to work in a fast-paced, dynamic environment. * Strong communication and teamwork skills. * Ability to lift, bend, and stand for long periods. **How to Apply** If you're passionate about delivering exceptional customer service and want to join a dynamic team, apply now! Visit our website to submit your application and take the first step towards a rewarding career with arenaflex. Apply Job! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. Apply for this job