**Experienced Customer Service Advocate – Remote Member Experience Specialist at arenaflex**

Join arenaflex, a renowned leader in the insurance industry, as a Customer Service Advocate – Remote Member Experience Specialist. As a key member of our collaborative team, you will play a vital role in delivering exceptional member experiences, fostering trust, and driving growth and retention. With a starting pay of $20 per hour, this opportunity offers a competitive compensation package, comprehensive benefits, and a dynamic work environment that allows you to maximize your potential and enhance our business process. **About arenaflex** arenaflex is a trusted brand built on a solid foundation of trust, with a legacy of providing exceptional member service and being there for our customers at the time of a claim. As a member of our team, you will become part of an iconic brand that values its members and strives to deliver on its promise of providing accurate and responsive service. Our collaborative, team-driven atmosphere is the perfect environment for customer service professionals who thrive on creating positive member experiences. **Key Responsibilities** As a Customer Service Advocate – Remote Member Experience Specialist, you will be responsible for: * Working directly with arenaflex members in a fast-paced inbound contact center, providing them with an outstanding experience. * Providing exceptional service to every caller by building trust and creating sustainable relationships through open and interactive communication. * Applying problem-solving and critical thinking skills to research and communicate solutions in a variety of situations. * Effectively handling customer concerns by utilizing available resources to provide accurate information and ensure empathetic resolution, while keeping records of all interactions and changes. * Confidentially handling policy owner information and ensuring compliance and communication standards are met. * Collaborating with internal teams to ensure thorough and timely resolutions for all members. **What We Offer** arenaflex is committed to providing a dynamic work environment that offers excellent benefits and competitive compensation. As a member of our team, you can expect: * Competitive pay: $20 per hour (plus shift premiums available based on scheduled hours) * Work from home opportunities available * Earn up to $2,500 in the first year in Retention Bonuses * Medical Benefits available on 1st day of employment, including: + Family coverage available + Dental, Vision, Life, and Disability coverage * Performance-based incentive plan * Retirement Savings options, including a pension and 401k available with a Company match * Generous Paid Time Off Plan, including: + Holiday Pay + Floating Holiday Days + A very generous vacation policy * Complimentary AAA Basic Membership * Tuition reimbursement **Essential Qualifications** To be successful in this role, you will need: * Minimum 2 years of experience in a customer service-related position where there is a high value placed on the customer/member experience; insurance/call center experience preferred * Demonstrated basic mathematical aptitude (addition, subtraction, multiplication, and division) * Technical aptitude with experience navigating and operating multiple computer applications and telephone technologies desired * Basic understanding and knowledge of life insurance company operations, policies, and procedures, and knowledge of various insurance products preferred * Completion of insurance industry or LOMA coursework preferred * High School Diploma required; some college-level coursework preferred * Must possess internet with a minimum speed of 25MB download and 5MB upload and be able to support a VPN **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Experience working in a fast-paced inbound contact center environment * Strong problem-solving and critical thinking skills * Excellent communication and interpersonal skills * Ability to work in a team environment and collaborate with internal teams * Basic understanding of life insurance policies and procedures **Career Growth Opportunities and Learning Benefits** arenaflex is committed to the growth and development of our team members. As a Customer Service Advocate – Remote Member Experience Specialist, you will have opportunities to: * Develop your skills and knowledge in customer service, problem-solving, and critical thinking * Collaborate with internal teams to drive business growth and retention * Participate in training and development programs to enhance your skills and knowledge * Take on additional responsibilities and contribute to the success of our team **Work Environment and Company Culture** arenaflex is a dynamic and collaborative work environment that values its team members. As a Customer Service Advocate – Remote Member Experience Specialist, you will be part of a team that is dedicated to delivering exceptional member experiences and driving growth and retention. Our company culture is built on trust, respect, and open communication, and we strive to create a work environment that is inclusive, diverse, and supportive. **How to Apply** If you are a customer service professional who is passionate about creating positive member experiences and driving growth and retention, we encourage you to apply for this exciting opportunity. To apply, please visit our website and submit your application. We look forward to hearing from you! Apply Now! Apply for this job