**Experienced Customer Service Advocate – National Remote**

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work. **About arenaflex** arenaflex is a leading health care company that's dedicated to helping people live healthier lives and making the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Our mission is to help people navigate the complexities of the health care system and provide them with the resources and support they need to thrive. **Job Summary** As an Experienced Customer Service Advocate at arenaflex, you'll play a critical role in building trust with members enrolled in our benefit plans across their health care lifecycle. You'll be a single stop resource on all plan-related questions, providing expert guidance and support to help members navigate the health care system. This is an inbound/outbound phone role that also handles inbound chats and secure messaging. **Primary Responsibilities** * Listen actively and ask appropriate questions to identify specific questions or issues, and document inquiries from members of arenaflex's programs regarding the following: + Medical, vision, dental, pharmacy plan details + Plan/program eligibility + Medical claims * Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs, based on needs * Interpret and translate clinical/medical terminology and coding to assist members with managing cost using simple language * Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level * Educate members about the fundamentals of health care benefits and plans * Assist members to maximize use of community services, support programs, and resources available * Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance **Requirements** * 1 year of experience in a customer service environment * Must be 18 years of age or older * Ability to work Monday – Friday during our normal business hours of 8:30am – 5:00pm and 12:30pm – 9:00pm CST. It may be necessary, given the business need, to work occasional overtime. * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy. * Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service. **Preferred Qualifications** * 2 years of experience in a customer service environment * Part of UHC Benefit Operations and Experience * Experience in a healthcare insurance environment **Soft Skills** * Active Listening * Negotiation * Empathy/Sensitivity * Patience/Resilience * Agility/Flexibility * Conflict Resolution * Cultural Sensitivity * Disability & Diversity Awareness * Effective time and resource management * Excellent Verbal/Written Communication skills **Telecommuting Requirements** * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy. * Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service. **Compensation and Benefits** * Hourly range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.00 – $31.44 per hour. * Pay is based on several factors including but not limited to education, work experience, certifications, etc. * In addition to your salary, arenaflex offers benefits such as: + Comprehensive benefits package + Incentive and recognition programs + Equity stock purchase + 401k contribution (all benefits are subject to eligibility requirements) **Work Environment and Culture** * arenaflex is a dynamic and inclusive work environment that values diversity and promotes a culture of respect and empathy. * We're committed to creating a workplace that's free from bias and harassment, and where everyone feels valued and supported. * Our team is passionate about making a difference in the lives of our members and the communities we serve. **Career Growth Opportunities and Learning Benefits** * arenaflex offers a range of career growth opportunities and learning benefits to help you develop your skills and advance your career. * We're committed to providing ongoing training and development opportunities to help you succeed in your role and beyond. **How to Apply** If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please visit our website to learn more about arenaflex and to submit your application. Apply Job! Apply for this job