Experienced Customer Service Advisor - Inbound and Outbound Calls with Excellent Communication and Problem-Solving Skills
Join the Team at blithequark: Deliver Exceptional Customer Experiences At blithequark, we're dedicated to providing top-notch customer service and support to our clients across various industries. As a leading company in the customer service sector, we're looking for a highly skilled and motivated Customer Service Advisor to join our team. As a Customer Service Advisor at blithequark, you'll have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our customers via inbound and outbound calls, as well as through the internet. About blithequark blithequark is a renowned company that specializes in delivering outstanding customer service solutions to clients worldwide. With a strong focus on innovation, quality, and customer satisfaction, we've established ourselves as a leader in the industry. Our team of dedicated professionals works tirelessly to ensure that our clients receive the best possible service, and we're committed to providing a supportive and inclusive work environment for our employees. Job Summary We're seeking a highly skilled Customer Service Advisor to join our team at blithequark. As a Customer Service Advisor, you'll be responsible for providing exceptional customer service and support to our clients via inbound and outbound calls, as well as through the internet. You'll work closely with our clients to resolve routine problems, clarify customer requirements, and provide solutions using decision-support tools and resources. Key Responsibilities Provide exceptional customer service and support to clients via inbound and outbound calls, as well as through the internet Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs) Clarify customer requirements, probe for understanding, and use decision-support tools and resources to provide resolution to customers Listen attentively to customer needs and concerns, demonstrate empathy, and build rapport with customers Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work, including notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services to customers Track, document, and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff Essential Qualifications High school diploma with three to six months of relevant experience in customer service or a related field Strong computer navigation skills and PC knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Preferred Qualifications Previous experience in a call center or customer service environment Knowledge of customer service software and tools Experience with problem-solving and conflict resolution Strong analytical and decision-making skills Ability to work in a fast-paced environment with multiple priorities Career Growth Opportunities and Learning Benefits At blithequark, we're committed to providing our employees with opportunities for career growth and development. As a Customer Service Advisor, you'll have access to training and development programs, mentorship opportunities, and career advancement possibilities. We're dedicated to helping our employees build their skills and achieve their career goals. Work Environment and Company Culture At blithequark, we pride ourselves on a supportive and inclusive work environment. Our team is made up of diverse and talented individuals who are passionate about delivering exceptional customer service. We offer a flexible work environment, including work-from-home options, and a range of benefits and perks to support our employees' well-being and job satisfaction. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: Competitive hourly rate Opportunities for career advancement and professional growth Comprehensive training and development programs Flexible work environment, including work-from-home options Range of benefits and perks to support employee well-being and job satisfaction Why Join blithequark? If you're passionate about delivering exceptional customer service and support, and you're looking for a dynamic and supportive work environment, we encourage you to apply to join our team at blithequark. As a Customer Service Advisor, you'll have the opportunity to make a real difference in the lives of our customers, and to build a rewarding and fulfilling career in customer service. Don't miss this opportunity to join our team and start delivering exceptional customer experiences. Apply now to become a Customer Service Advisor at blithequark! Apply for this job