**Experienced Customer Service Administrator - Remote Opportunity at arenaflex**

At arenaflex, we pride ourselves on being a people-first organization that values the well-being and growth of our employees. As a leading provider of innovative home solutions, we strive to make a positive impact on our customers' lives and create a welcoming and inclusive workplace. Our commitment to excellence has earned us recognition as a certified Great Place to Work and a multi-recipient of Top Workplaces. We are proud to offer a dynamic and supportive environment where our employees can thrive and grow their careers. **About arenaflex** arenaflex is a family-owned company that has been dominating the home improvement industry with our cutting-edge solutions and exceptional customer service. With offices across the U.S. and Canada, our diverse and strong team is dedicated to providing the best home solutions to our customers. We are committed to our employees' growth and success, offering opportunities for advancement and professional development in a supportive environment. **Job Summary** We are seeking an experienced Customer Service Administrator to join our team in a remote capacity. As a key member of our customer service team, you will be responsible for handling customer inbound and outbound calls, scheduling customer service calls, and reviewing completed service tickets for quality assurance. You will also act as a liaison and corporate contact for our installation and service teams at the local office in your region. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Handle customer inbound and outbound calls, primarily with clients post-sale, but also general company questions for internal and external customers * Schedule customer service calls and other customer service activities as needed * Review completed service tickets from the field for quality assurance * Act as a liaison and corporate contact for arenaflex installation and service teams at the local office in your region * Provide excellent customer service during all inbound and outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers, and senior leaders * Schedule service customers with local technicians, as needed * Perform other duties as assigned by supervisor **Essential Qualifications** * High School Diploma or equivalent * At least 1 year of customer service experience * At least 1 year of previous office or administrative experience * Computer and keyboard proficient, job duties performed are essentially paperless * Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without "dropping the ball" * Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "today not tomorrow" mentality * Apply active listening skills through the ability to comprehend information presented and respond thoughtfully * Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion * Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional * Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection * Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction * Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization * Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies, and being responsible for one's own actions, performance, and decisions **Preferred Qualifications** * Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access) * Ability to type at least 50 words per minute (wpm) * Highly organized, with strong time management skills and the ability to be resourceful when necessary **What We Offer** * Industry-leading compensation package * Fully paid Medical, Dental, and Vision benefits after 90 days * 401k Savings Plan * Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs * Childcare benefits to support families * Endless opportunity for growth and advancement. Just ask our current employees! **Other Perks** * Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling * Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions * Gym membership compensation - your insurance will help cover the cost of your gym membership! * Groups like Vet Connect & the Women's Committee to help you get involved and to provide resources for your success **Work Environment** * Normal Office Environment * Indoor work in a climate-controlled environment * Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. **Why Join arenaflex?** * We are a certified Great Place to Work and a multi-recipient of Top Workplaces * We offer a dynamic and supportive environment where our employees can thrive and grow their careers * We are committed to our employees' growth and success, offering opportunities for advancement and professional development * We are a family-owned company that values the well-being and growth of our employees * We are a leading provider of innovative home solutions, dedicated to making a positive impact on our customers' lives **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to submit your application. Apply for this job