**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America's Fastest Network**

Are you a sales and customer service professional with a passion for technology and a drive to deliver exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the blithequark team as an Experienced Customer Sales and Service Representative. At blithequark, we're not just a company – we're a community of innovators, thinkers, and doers who are shaping the future of connectivity and beyond. **About blithequark** blithequark is a leading provider of innovative communication and technology solutions that empower people to live, work, and play to their fullest potential. Our mission is to power and empower how people connect with each other and the world around them. We're a company that values creativity, innovation, and impact, and we're committed to building a community of talented individuals who share our passion for making a difference. **Your Role** As an Experienced Customer Sales and Service Representative, you'll be the face of blithequark, delivering exceptional customer experiences to our valued customers across America's fastest and most reliable network. You'll be responsible for answering incoming calls, responding to customer inquiries, and resolving issues in a timely and professional manner. Your expertise in sales and customer service will enable you to identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience. **Key Responsibilities** * Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service * Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of blithequark's products and services to effectively service and retain customers * Identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience * Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Respond to requests from customers about blithequark products and services * Verify service order accuracy and completeness and make corrections/changes as needed * Negotiate the collection of overdue bills * Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Manage various systems and work tools while engaging on the phone with customers **What We're Looking For** We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll be a customer-centric individual with a deep interest in learning about customer business challenges and industry trends. You'll be able to manage incidents with ease, juggle multiple priorities, and diffuse sensitive situations with empathy and effective communication. You'll take real ownership of customer concerns and be driven to provide exceptional customer service. **Essential Qualifications** * Related Associate Degree or 2+ years' relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **Preferred Qualifications** * Experience working in a fast-paced sales and customer service environment * Knowledge of blithequark's products and services * Experience with sales and customer service software and systems * Strong communication and interpersonal skills * Ability to work in a team environment and build strong relationships with colleagues **What We Offer** As a valued member of the blithequark team, you'll enjoy a range of benefits and perks, including: * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to the latest technology and tools * Flexible work arrangements, including remote work options **Work Environment** As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll be part of a virtual team that's connected and collaborative, with regular check-ins and feedback to ensure your success. **Equal Employment Opportunity** blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics. **How to Apply** If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about the role and submit your application. **Contact Information** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you! Apply for this job