Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Innovative Technology Solutions at blithequark

Introduction to blithequark At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. If you're looking for a place to share your ideas freely and be your true self, blithequark is the perfect fit. We're committed to delivering exceptional customer experiences through our innovative technology solutions, and we're looking for talented individuals like you to join our team. About the Role As a Customer Sales and Service Representative at blithequark, you'll have the opportunity to deliver an exceptional customer experience to our clients, leveraging your superior sales and customer service skills and excitement for technology. You'll be the go-to person for customers who have questions or issues, and you'll be responsible for instilling confidence and loyalty in them through thoughtful listening and effective service. If you're passionate about technology and customer service, and you're looking for a challenging and rewarding role, this is the perfect opportunity for you. Key Responsibilities Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service Instilling confidence and loyalty in customers through thoughtful listening, utilizing knowledge of blithequark's products and services to effectively service and retain customers Identifying customer needs and proactively offering blithequark's products and services to meet monthly sales goals and deliver an outstanding customer experience Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues Responding to requests from customers about blithequark's products and services Verifying service order accuracy and completeness and making corrections/changes as needed Negotiating the collection of overdue bills Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business Managing various systems and work tools while engaging with customers on the phone Essential Qualifications To be successful in this role, you'll need to be a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should have a deep interest in learning about customers, business challenges, and industry trends, and you should enjoy the fast pace and urgency needed to manage incidents. You'll need to have excellent empathy and communication skills to diffuse sensitive situations and take real ownership of customer concerns. If you're driven to provide exceptional customer service and you're looking for a challenging and rewarding role, we encourage you to apply. Preferred Qualifications Related Associate Degree or 2+ years of relevant experience Customer Service call center experience Previous collections experience Experience with selling products and services Customer service skills Demonstrated ability to communicate with detail and precision Skills and Competencies To succeed in this role, you'll need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You should be comfortable with technology and have the ability to learn new systems and tools quickly. You'll need to be proactive and results-driven, with a strong focus on delivering exceptional customer experiences. If you're a team player who is passionate about customer service and technology, we encourage you to apply. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, as well as opportunities for advancement and professional growth. If you're looking for a company that will invest in your future and help you achieve your career goals, blithequark is the perfect fit. Work Environment and Company Culture Our company culture is built on a foundation of innovation, creativity, and impact. We're a community of people who anticipate, lead, and believe that listening is where learning begins. We're committed to diversity and inclusion, and we celebrate our employees' differences. If you're looking for a company that will value and respect you, and provide you with a collaborative and inclusive work environment, blithequark is the perfect fit. Compensation, Perks, and Benefits We offer a competitive compensation package, as well as a range of perks and benefits to help you achieve your personal and professional goals. Our benefits include health and wellness programs, a 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. If you're looking for a company that will invest in your future and provide you with a comprehensive benefits package, blithequark is the perfect fit. Conclusion If you're a motivated and results-driven individual who is passionate about customer service and technology, we encourage you to apply for this exciting opportunity. As a Customer Sales and Service Representative at blithequark, you'll have the chance to deliver exceptional customer experiences and make a real difference in people's lives. Don't miss out on this opportunity to join a dynamic and innovative company that is committed to helping you grow and develop in your career. Apply today and take the first step towards an exciting and rewarding career at blithequark! Apply for this job