**Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences at arenaflex**

At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. Our team is a community of innovators, creatives, and problem-solvers who anticipate, lead, and believe that listening is where learning begins. We're a place where you can share your ideas freely, learn, grow, and thrive. If you're looking for a career that's more than just a job, join the arenaflex team and be part of a community that's shaping the future of technology and beyond. **What You'll Be Doing** As an Experienced Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering exceptional customer experiences to our valued customers. With your superior sales and customer service skills and excitement for technology, you'll be the go-to person for our customers, providing them with expert advice and support to meet their needs. You'll be working with America's fastest and most reliable network, and you'll be at the forefront of our cloud and security solutions, Internet of Things, and video entertainment. **Responsibilities** * Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service * Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers * Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Responding to requests from customers about arenaflex products and services * Verifying service order accuracy and completeness and making corrections/changes, as needed * Negotiating the collection of overdue bills * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Managing various systems and work tools while engaging on the phone with customers **What We're Looking For** We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and be driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters most. **Essential Qualifications** * Related Associate Degree or 2+ years' relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment * Proven track record of meeting sales goals and exceeding customer satisfaction targets * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Familiarity with arenaflex's products and services **Work Environment and Company Culture** As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be part of a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. **Compensation and Benefits** Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package. If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington, or Washington, D.C. work location, the compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping you grow and develop your skills and career. We offer a range of training and development programs, including on-the-job training, mentorship, and leadership development opportunities. You'll have the chance to work on exciting projects, collaborate with talented colleagues, and contribute to the success of our company. **How to Apply** If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's shaping the future of technology and beyond, apply now to join the arenaflex team. We're an equal opportunity employer, and we celebrate our employees' differences. We can't wait to hear from you! Apply for this job