**Experienced Customer Retention Representative – Remote Work from Home Opportunity at blithequark**

Are you a customer service professional with a passion for building strong relationships and ensuring customer satisfaction? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark as an Experienced Customer Retention Representative in a remote work from home setting. At blithequark, we're committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better. **Role Overview** As a Customer Retention Representative at blithequark, you'll play a vital role in ensuring that customers who call in with the intention of canceling their insurance coverage are provided assistance in understanding the importance of keeping their coverage. You'll be a key member of a dedicated, professional team that's passionate about delivering exceptional customer service and building long-term relationships with our policyholders. **Responsibilities** * Handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. * Answer questions about policy benefits and premiums and accurately document the information on the appropriate database. * Provide policy maintenance and assistance to customers to ensure they understand the importance of keeping their coverage. * Utilize your excellent communication and interpersonal skills to build rapport with customers and resolve their concerns in a timely and professional manner. * Work collaboratively with other team members to achieve sales and customer satisfaction goals. **Requirements** * High school diploma or equivalent required; associate's or bachelor's degree preferred. * Minimum 1-2 years of customer service experience, preferably in the insurance industry. * Excellent oral and written communication skills, with the ability to articulate complex information in a clear and concise manner. * Superior customer service skills, with a focus on building strong relationships and ensuring customer satisfaction. * Proficient use of the computer, keyboard functions, and Microsoft Excel. * Ability to work under pressure and multi-task, with a focus on meeting sales and customer satisfaction goals. * Excellent organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. * Detail-oriented with the ability to analyze information and make logical conclusions. * Ability to type 30 words per minute, with a pre-employment assessment required. **What blithequark Offers** At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes: * Competitive compensation that reflects your expertise and contribution. * Comprehensive health, dental, and vision insurance plans to support your well-being. * Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. * Paid holidays and time off to support a healthy work-life balance. * Parental leave to help our employees welcome their new additions. * Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. * Company-paid counseling for assistance with mental health, stress management, and work-life balance. * Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. * Discounted Texas Rangers tickets for a proud visit to Globe Life Field. **Why Join blithequark?** At blithequark, we're passionate about creating a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. We believe that every employee has the power to make a direct impact on our customers' lives, and we're committed to providing the support and opportunities you need to succeed. If you're a customer service professional who is passionate about building strong relationships and ensuring customer satisfaction, we invite you to join our team as an Experienced Customer Retention Representative. Apply now and take the first step towards a rewarding career with blithequark. **Apply for the Job Now!** To apply for this exciting opportunity, please visit our website at [insert link]. We can't wait to hear from you and learn more about your qualifications and experience. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity. **Disclaimer** blithequark is not responsible for any errors or omissions in this job posting. We reserve the right to modify or withdraw this job posting at any time, without notice. Apply for this job