Experienced Customer Relations Supervisor for Remote Call Center Operations at blithequark

Transforming Healthcare through Exceptional Customer Service At blithequark, we're driven by a singular purpose: to bring our heart to every moment of your health. Our commitment to delivering enhanced human-centric healthcare is at the forefront of everything we do. As a leader in the healthcare industry, we're dedicated to making healthcare more personal, convenient, and affordable. We're seeking an experienced Customer Relations Supervisor to join our team and play a vital role in shaping the future of healthcare. About the Role As a Customer Relations Supervisor at blithequark, you'll be responsible for providing daily leadership, management, and guidance to our licensed Customer Relations Call Center team. This team is the frontline of our customer service operations, handling high-volume customer calls and corresponding with customers via email. You'll have the opportunity to make a tangible impact on our customers' experiences and drive excellence in our call center operations. Key Responsibilities Ensure superior service for our customers and retail partners by providing information, feedback, and coaching to agents supporting call center service level standards. Hold teams accountable for results, driving flawless execution of inbound/outbound calling programs and associated performance metrics. Foster a culture of inclusion and diversity, ensuring all actions align with blithequark practices, policies, and values, as well as state, federal, and regulatory requirements. Manage and lead a team in a fast-paced call center environment, prioritizing tasks and allocating resources to meet business objectives. Analyze data and performance metrics to identify areas for improvement and implement strategies to drive growth and excellence. Essential Qualifications To succeed in this role, you'll need: 2+ years of experience leading, coaching, and developing teams. 1+ year of experience using MS Office Suite, including Word, Excel, and PowerPoint. A high school diploma, GED, or equivalent work experience. Preferred Qualifications While not essential, the following qualifications will give you a competitive edge: 1+ year of experience leading a team in a call center environment. Experience working in a call center environment, preferably in a customer-facing role. Familiarity with call center technologies/applications such as Verint, Five9, or IEX. Retail pharmacy experience, with a deep understanding of the industry and its complexities. Experience working with data and analytics, with the ability to drive business decisions based on insights. A bachelor's degree, demonstrating your commitment to education and personal growth. Organized and high-energy, with the ability to thrive in a fast-paced environment. What We Offer At blithequark, we're committed to supporting the well-being and growth of our employees. As a Customer Relations Supervisor, you'll be eligible for: A competitive salary, with a typical pay range of $43,888 - $93,574. A comprehensive benefits package, including medical, dental, and vision benefits. A 401(k) retirement savings plan and Employee Stock Purchase Plan. Term life insurance, short-term and long-term disability benefits. Numerous well-being programs, education assistance, and free development courses. A CVS store discount and discount programs with participating partners. Paid Time Off (PTO) and vacation pay, as well as paid holidays throughout the calendar year. Career Growth and Development At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Relations Supervisor, you'll have the opportunity to: Develop your leadership skills, driving teams and shaping the future of our call center operations. Build your expertise in customer service, driving excellence and innovation in our industry. Expand your knowledge of the healthcare industry, staying up-to-date on the latest trends and developments. Our Culture At blithequark, we're passionate about creating a culture that is inclusive, diverse, and supportive. We believe in empowering our employees to bring their heart to work every day, driving excellence and innovation in everything we do. Why Join blithequark? If you're passionate about delivering exceptional customer service, driving excellence in call center operations, and shaping the future of healthcare, we want to hear from you. As a Customer Relations Supervisor at blithequark, you'll have the opportunity to make a tangible impact on our customers' experiences and drive growth and innovation in our industry. Don't miss this opportunity to join our team and shape the future of healthcare. Apply today and become a part of our mission to bring our heart to every moment of your health. The application window for this opening is expected to close on 10/19/2024. We encourage you to apply as soon as possible to ensure consideration. blithequark is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates with arrest or conviction records, in accordance with all federal, state, and local laws. Apply for this job