**Experienced Customer Onboarding Consultant – Pro Outside Sales Operations and Enablement**

At arenaflex, we're dedicated to providing our customers with exceptional experiences that drive business growth and satisfaction. As a key member of our Pro Outside Sales Operations and Enablement team, the Customer Onboarding Consultant plays a vital role in ensuring seamless integration and deployment of our customers into arenaflex's Pro programs. This dynamic role requires a unique blend of project management, communication, and analytical skills, with a passion for delivering results-driven solutions. **About arenaflex** arenaflex is a leading provider of innovative solutions and services to the retail industry. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for businesses of all sizes. With a strong focus on employee development and growth, we offer a dynamic and supportive work environment that fosters creativity, innovation, and collaboration. **Key Responsibilities** As a Customer Onboarding Consultant, you will be responsible for providing new and current customers with a positive and strategic deployment experience into arenaflex's Pro programs. Your key responsibilities will include: * **Pre-Agreement Support** + Build customer-specific content for incoming Request for Proposals (RFPs) that include Customer Onboarding integration strategies and next steps detail to support the new business partnership + Consult with customer and National Account Manager to identify customer set-up needs and requirements and prioritize key target dates to develop a strategy and an execution plan + Lead the A-to-Z customer integration efforts by managing tasks, performing quality checks and updates with key stakeholders, anticipating, and overcoming activation roadblocks, and manage expectations as plans change and processes evolve * **Partner with Internal and External Departments** + 3rd Party Support Teams to ensure the set-up and integration needs of the customer are clearly defined and communicated with all parties involved + Credit Teams to ensure all credit-related information and/or requests have been gathered, prepared, and presented for credit extension + Pro-Solution Center and Special-order teams to ensure our internal processes and procedures align and meet the needs or requirements of the customer and/or their procurement platforms + National Account Manager, Sr. National Account Manager, and Director of National Accounts to strategize and execute the agreement and deployment of the partnership inside and outside of the arenaflex organization following Onboarding phases model + Regional Pro Services Directors, Project Services Managers, and Field sales teams to communicate and educate the teams on the agreement details and expectations of the agreement + Customer Teams- including but not limited to a customer's operations teams, procurement teams, and Technical/Implementation teams. * **Post-Launch Support** + Identify and communicate adoption trends of Onboarding Customers with Sales Leadership Teams and National Account Manager + Provide post-launch support to client and National Account Manager through partnership presentations, trouble-shoot implementation issues, communicate resolution timelines, and manage expectations + Execute on transition plans and move to full sales support by the National Account team **Qualifications** To be successful in this role, you will need: * **Education** + High school diploma required + Bachelor's Degree strongly preferred, however, work experience may be considered in lieu of formal education * **Experience** + At least 3 years in sales, account management, or customer onboarding + Strong project management skills + Excellent presentation skills + Excellent oral and written communication skills + Ability to analyze and report data + Computer literacy with a working knowledge of Excel and the ability to learn the set-up process of customer service software applications + MS Office proficiency with a strong emphasis on MS TEAMS, Excel, and PowerPoint + Advanced organizational skills with the ability to handle multiple assignments and adherence to deadlines + B2B outside sales experience strongly preferred + Prior experience with E Commerce/Third Party platform management preferred **Work Environment and Culture** As a remote associate at arenaflex, you will have the flexibility to work from anywhere while still being connected to our dynamic and supportive team. Our company culture values innovation, collaboration, and employee growth, with a strong focus on delivering exceptional customer experiences. **Compensation and Benefits** arenaflex offers a competitive salary range of $81,200.00 - $135,400.00 annually, with a starting rate of pay that may vary based on factors including position offered, location, education, training, and/or experience. We also offer a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. **How to Apply** If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about arenaflex and our application process. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information, and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines. Apply for this job