Experienced Customer Experience Transformation Consultant – Digital Business Services and Customer Engagement Strategy Development

Introduction to arenaflex arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, arenaflex is a force of good in supporting communities, clients, and the environment. Our team of over 410,000 inspired and passionate people, speaking more than 300 languages, is dedicated to making a positive impact. At arenaflex, we believe in fostering innovation, collaboration, and inclusivity, creating a vibrant work environment that supports the well-being and growth of our employees. Job Purpose arenaflex is seeking an innovative and insightful Customer Experience Transformation Consultant to elevate our customer engagement strategies and pre-sales efforts. As a key member of our team, you will support the delivery of pivotal pre-sales initiatives, providing critical insights and solutions recommendations to capture client attention and highlight key arenaflex services and capabilities. This is a 100% remote work opportunity, offering flexibility and work-life balance. Key Responsibilities Collaborate with sales and marketing teams to provide pre-sales support, including solution demonstrations and proposal preparations. Lead and design specialized assessments to surface pain-points and opportunities within targeted processes, functions, or customer journeys. Conduct detailed customer journey mapping to identify key touchpoints and opportunities for improvement, providing recommendations across people, process, and technology. Design and execute CX/Mystery shopping initiatives to assess and improve the customer experience. Analyze customer feedback, generate insights, and recommend improvements or innovations based on arenaflex's service and product offerings. Work closely with cross-functional teams to benchmark existing client/prospect practices, customer experience strategies, and operating models, providing insights and opportunities for improvement. Lead workshops and co-innovation sessions with clients and prospects to surface opportunities for improvement and recommended actions aligned to targeted business objectives. Assist in the creation and development of a transformation/solutions narrative for targeted clients and prospects. Deliver client-facing consulting engagements/assessments independently. Assist in achieving regional and global departmental targets related to benefit realization. Essential Qualifications To be successful in this role, you will need: A Bachelor's degree in Business Administration, Marketing, Communication, or a related field. Minimum of 7 years of experience in customer experience management, process improvement, consulting, including roles focused on customer journey mapping and pre-sales support. Strong analytical skills with proficiency in data analysis tools. Demonstrated ability to effectively manage projects and lead cross-functional teams. Excellent communication, interpersonal, and presentation skills. Experience in designing and implementing tailored customer experience and pre-sales strategies. Preferred Qualifications While not essential, the following qualifications are highly desirable: Certification in Customer Experience (CCXP) or a related field. Experience with sales enablement tools and methodologies. Bilingual abilities are highly advantageous. Skills and Competencies To excel in this role, you will need to possess: Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong project management skills. Ability to think creatively and develop innovative solutions. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Experience Transformation Consultant, you will have access to: Comprehensive training and development programs. Opportunities for career advancement and professional growth. A vibrant and inclusive work environment that fosters innovation and collaboration. Flexible work arrangements, including remote work options. Work Environment and Company Culture arenaflex is dedicated to creating a work environment that is conducive to happiness and a healthy work-life balance. We believe in fostering a culture of inclusion and diversity, where everyone feels welcome and valued. Our employees are our greatest asset, and we are committed to providing a workplace that supports their well-being and growth. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: Paid training and development programs. Competitive wages and benefits. Full benefits, including medical, dental, vision, and 401k. Paid time off and employee wellness programs. Opportunities for career advancement and professional growth. Conclusion If you are a motivated and innovative professional looking to make a difference in the customer experience industry, we encourage you to apply for this exciting opportunity. As a Customer Experience Transformation Consultant at arenaflex, you will have the chance to work with a global team of experts, develop your skills and knowledge, and contribute to the success of our clients. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now and become a part of the arenaflex family! Apply for this job